Shakira Hawkins
Detroit,MI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Emergency Response Team
TaskUs
Novi, Michigan
02.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs to provide timely and effective solutions.
- Supported and guided colleagues to foster collaboration and improve team dynamics.
Med Tech Supervisor
Cambrian Senior Living
South Lyon, MI
06.2024 - Current
Home Health Aide
Champs state of Michigan
04.2016 - Current
- Bathed clients, administered medication, prepared meals, and fed clients, ensuring their daily living needs were met.
- Assisted clients in accessing community resources, enhancing their independence and quality of life.
- Shopped for personal items and groceries for clients, ensuring their needs were met.
- Completed section 8 paperwork for clients, guaranteeing compliance and timely access to housing resources.
Amazon Warehouse Associate
Amazon
Romulus, MI
11.2020 - 10.2025
- Lift packages up to 80 pounds to ensure efficient processing and delivery
- Assisted with loading packages onto docks to facilitate timely shipment
- Implemented safety precautions while loading and unloading to maintain a secure work environment
- Operated various equipment including dollies for transportation
Emergency Roadside Dispatcher/Rescue Management Team
Allstate Insurance/ Dialog Direct
02.2022 - 11.2023
- Assessed situations and dispatched calls to appropriate service providers, ensuring timely assistance.
- Monitor Roadside call to ensure service provider arrives at customer on time.
- Handled escalated calls and resolved customer questions and concerns.
- Address problems with empathy and suggest solutions.
- Gather PPU records from various sources for processing. and process all calls.
Recall Agent
Concentrix
11.2019 - 01.2022
- Communicate with a service dealer to schedule recall appointments.
- Ensure customers get issues resolved in a timely manner.
- Tracked and recorded recall completion data to monitor progress and identify trends.
- Distributed compliance letters for recalls to ensure timely customer notifications.
- Organized team meetings to address challenges and communicated concerns to the GM coordinator via email.
Technical Support
Concentrix
02.2018 - 11.2018
- Supported technical repairs for equipment, enhancing functionality and user experience
- Facilitated proper functions on Apple iPhones and MacBook, ensuring optimal performance for users
- Assist with insurance claims
- Executed marketing strategies to effectively promote products and services, driving customer engagement
- Social media management for Apple repair products
Chat Agent
Dynamic BDC
Farmington Hills, MI
11.2015 - 08.2018
- Answered customer inquiries about vehicle options and features
- Assisted customers in scheduling appointments for dealership visits
- Conducted follow-ups to ensure customer satisfaction with inquiries
Customer Service Representative
OnStar Call Center
Southfield, MI
06.2015 - 09.2015
- Assist customers with navigation directions via phone and speaker.
- Received recognition for outstanding contributions to customer service and team success.
- Enhanced communication and productivity by applying effective problem-solving skills.
- Take emergency calls with one touch button and relay emergency information to the emergency department via city call.
- Supported team operations by performing diverse job duties to ensure smooth workflow.
- Inbound and outbound calls, internet explorer, power point, type 55wpm
- Certificate for Emergency Relief Specialist
Closing Care Specialist
Quicken Loans
Detroit, MI
10.2012 - 11.2014
- Coordinated client closings to facilitate smooth transactions
- Managed extensive hotline calls to address client concerns promptly
- Achieved 100% Professional call scores
- Proficient in Microsoft Office application, respond and solve clients concerns via telephone
- Defined daily tasks to ensure efficient workflow
- Summarized key achievements
Dietary Team Leader
PROVIDENCE HOSPITAL
01.2009 - 03.2012
- Instructed and created dietary guidelines for patients based on physician-designed diets to ensure compliance and promote health.
- Enter patient information into an extensive database
- Work and answer multiple phone within an extensive call center
- Assisted customers at the front help desk by addressing inquiries and providing information to enhance the service experience.
- Conducted recruiting efforts to identify and attract qualified candidates, enhancing team capabilities.
Trayline Specialist
PROVIDENCE HOSPITAL
08.2002 - 03.2009
- Prepared meals tailored to individual dietary needs and preferences, promoting nutritional compliance.
- Delivered food trays to patient rooms, ensuring timely service to enhance patient satisfaction.
- Coordinated patient services within Providence Hospital clinical workflows.
- Communicated with nurses, physicians, and support staff.
- Reviewed records for accuracy and care continuity.
Education
Licensed Practical Nurse Program -
Abcott Institute
Southfield, MI10-2026
Medical Assistant (Certificate) -
Everest Institute
Southfield, MI09-2008
Applied Behavior Analysis (College Courses) -
Henry Ford Community College
Dearborn, MI04-2003
Skills
- Clinical documentation
- Team management
- Clerical support
- Analytical thinking
- Training and mentoring
- Time management
- Research
- Performance evaluations
- Schedule coordination
- Handling escalations
- Personnel training and development
- Customer service expert
Personal Information
- Title: Experienced Customer Service Representative
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
CNA, Registered Dietitian, Medical License
Timeline
Emergency Response Team
TaskUs
02.2026 - Current
Med Tech Supervisor
Cambrian Senior Living
06.2024 - Current
Emergency Roadside Dispatcher/Rescue Management Team
Allstate Insurance/ Dialog Direct
02.2022 - 11.2023
Amazon Warehouse Associate
Amazon
11.2020 - 10.2025
Recall Agent
Concentrix
11.2019 - 01.2022
Technical Support
Concentrix
02.2018 - 11.2018
Home Health Aide
Champs state of Michigan
04.2016 - Current
Chat Agent
Dynamic BDC
11.2015 - 08.2018
Customer Service Representative
OnStar Call Center
06.2015 - 09.2015
Closing Care Specialist
Quicken Loans
10.2012 - 11.2014
Dietary Team Leader
PROVIDENCE HOSPITAL
01.2009 - 03.2012
Trayline Specialist
PROVIDENCE HOSPITAL
08.2002 - 03.2009
Licensed Practical Nurse Program -
Abcott Institute
Medical Assistant (Certificate) -
Everest Institute
Applied Behavior Analysis (College Courses) -
Henry Ford Community College