Shakira Healy
Bonaire,GA
Summary
Driven by a commitment to excellence, I leveraged strong ethics and critical thinking at Veterans Affairs to enhance patient well-being and independence. My adept problem-solving and compassionate care fostered significant improvements in client satisfaction and quality of life, embodying a results-oriented approach and demonstrating effective multitasking and organizational skills.
Overview
14
14
years of professional experience
Work History
Caregiver
Veterans Affairs
06.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
Business Owner
Self Employed Services
02.2011 - 08.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Welcome Specialist
Eastern Florida State College
09.2015 - 09.2016
- Followed all company policies and procedures to deliver quality work.
- Improved student satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve goals on time.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Improved team collaboration by initiating regular strategy meetings.
- Enhanced student satisfaction with timely and accurate issue resolution.
- Increased efficiency by automating routine tasks with software solutions.
- Optimized student experience by delivering superior services and effectively resolving issues.
- Gathered, organized and input information into digital database.
- Evaluated students needs and feedback to drive service improvements.
Peer Advisor
Eastern Florida State College
06.2015 - 09.2015
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Empowered peers to take charge of their educational journey through goal-setting exercises and action planning sessions.
- Enhanced peer support by developing and implementing effective advising strategies.
- Conducted regular check-ins with assigned students, offering tailored advice for their unique needs and goals.
- Contributed to the improvement of college policies by providing feedback based on direct interactions with students facing various challenges.
- Connected struggling students with appropriate campus resources such as tutoring services or disability accommodations.
- Collaborated with faculty and staff to address student concerns and ensure a positive campus experience.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
- Served as a liaison between students and campus resources, streamlining access to essential services for academic success.
- Developed strong rapport with assigned advisees, leading to increased trust and open communication about academic challenges.
- Assisted in the creation of an inclusive campus environment through participation in diversity initiatives.
- Supported retention efforts by identifying at-risk students early on and providing targeted interventions as needed.
- Evaluated student progress using data-driven assessments, guiding them towards timely degree completion.
- Mentored new Peer Advisors, ensuring ongoing quality support for students across diverse disciplines.
- Participated in continuous professional development opportunities to enhance knowledge of best practices in peer advising techniques.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Met mentee formally, informally, in-person and virtually to offer support.
- Developed mentees' life skills such as time management and communication.
Education
Bachelor Of Accountancy - Finance
Western Governors University
Salt Lake City, UTAssociate Of Applied Arts - General Studies
Eastern Florida State College
Cocoa, FL08.2016
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Strong Ethics
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Compassionate Care
- Relationship Building
- COVID-19 Safety Policies
- HIPAA Compliance
Timeline
Caregiver
Veterans Affairs
06.2023 - Current
Welcome Specialist
Eastern Florida State College
09.2015 - 09.2016
Peer Advisor
Eastern Florida State College
06.2015 - 09.2015
Business Owner
Self Employed Services
02.2011 - 08.2020
Bachelor Of Accountancy - Finance
Western Governors University
Associate Of Applied Arts - General Studies
Eastern Florida State College
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