Shakira Humphrey
Peoria,AZ
Summary
My experience is in the administrative professional field, I have over fifteen years of client services and office experience. I have a bachelor’s degree in behavioral science, and I am currently working on a master’s degree in education. I work for Delta T Group Inc in Phoenix Arizona during the morning hours and The Slim Chickens in the evenings and weekends. I have worked for seven years in the educational system as an assistant teacher through agencies like Delta T and School Professionals. These experiences taught me to manage my time, work efficiently in a workplace environment, sharpen my communication and customer service skills, and type 38 words per minute.
Overview
18
18
years of professional experience
Work History
Cashier
Slim Chickens
07.2024 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Restocked and organized merchandise in front lanes.
- Standing for 5 to 6 hours per shift.
Teacher Assistant
The Delta T Group inc
03.2024 - Current
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for a group of up to 24 students.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
Cashier
The Habit Grill
05.2023 - 05.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Teacher Assistant
Desert Harbor Elementary
08.2021 - 05.2023
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning, 5 days a week, 8 hours per day.
- Assisted lead teacher in managing classroom behavior of up to 24 students, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Teacher Assistant
School Professionals
03.2017 - 04.2021
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
Black Car Service
GETT USA
07.2015 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Answered up to 30 incoming calls a day.
- Excellent communication skills, both verbal and written.
- Helped process and solve issues online, receiving up to 100 emails per shift.
- Worked well in a team setting, providing support and guidance.
Licensed Tax Preparer
Jackson Hewitt
12.2013 - 04.2014
- Prepared tax returns for various clients; informed and educated them on questions and concerns they had in reference to their tax return documents
- Recorded various data entry reports and submitted transactions
- Functioned as manager when necessary and oversaw the day-to-day office operations when needed
- Processed cash transactions, donations, fundraisers, and raffles
- Responsible for the incoming and outgoing distribution of packages and documents
Guest Relations Representative
The Bronx Zoo
02.2010 - 08.2013
- Presented a great first impression and assisted guests by providing answers to their questions and directing them to various locations
- Assisted in the coordination and preparation of various events and activities for attending guests
- Maintained and strengthened the line of communication with staff and clients in order to create an efficient and productive environment
- Created a supportive environment, by being knowledgeable of a company’s mission and values
- Reported to the Department of education New York Office and was in charge of making phone calls to principles and the directors of the schools within the 5 boroughs
- Involved in the decision making, data entry and providing information to schools closed due to Covid
Office Clerk
Omega 2000 Inc
05.2007 - 02.2010
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Education
Master of Science - Elementary Education
Grand Canyon University
Phoenix, Arizona2027
Bachelor of Science -
Mercy College
Bronx, NY05.2015
Skills
- Detail Oriented
- Time Management
- Office Operations
- Data Entry
- Customer service
- Problem-solving
- Hospitality and accommodation
- Written and verbal communication
- Proficient in [software]
Timeline
Cashier
Slim Chickens
07.2024 - Current
Teacher Assistant
The Delta T Group inc
03.2024 - Current
Cashier
The Habit Grill
05.2023 - 05.2024
Teacher Assistant
Desert Harbor Elementary
08.2021 - 05.2023
Teacher Assistant
School Professionals
03.2017 - 04.2021
Black Car Service
GETT USA
07.2015 - 11.2017
Licensed Tax Preparer
Jackson Hewitt
12.2013 - 04.2014
Guest Relations Representative
The Bronx Zoo
02.2010 - 08.2013
Office Clerk
Omega 2000 Inc
05.2007 - 02.2010
Master of Science - Elementary Education
Grand Canyon University
Bachelor of Science -
Mercy College
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