Shakira Jenkins
Houston,TX
Summary
Professional with experience delivering safe and effective client care. Highly skilled at caring for individuals by carrying out hygiene and feeding tasks. Monitored physical and emotional health to report and address concerns quickly for optimal care delivery. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
Work History
Care Assistant
Emmaco
Houston, TX
01.2023 - 07.2024
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Prepared meals according to dietary needs of the residents and patients.
- Maintained cleanliness of patient rooms and common areas within the facility.
- Assisted with physical therapy exercises prescribed by a licensed therapist.
- Encouraged independence among residents and patients whenever possible.
- Observed residents and patients for any signs of discomfort or distress.
Customer Service Cashier
Poparazzi's Gourmet Popcorn
Houston, TX
08.2022 - 04.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Manager
Sonic
Pearland, TX
01.2021 - 01.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
High School Diploma -
Willowridge High School
Houston, TX06-2021
Skills
- End of life care
- Calendaring
- Complaint Handling
- Calm Demeanor
- Customer consulting
- Compassionate Care
- Mobility Assistance
- Client Confidentiality
- Emotional Resilience
- Feeding Assistance
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Typing proficiency
- Computer Proficiency
- Microsoft Excel
- Microsoft Office expertise
- Retail store support
- Promotional support
- Order coordination
- Customer Service
- Customer Complaint Resolution
- Point of sale system
- Telephone management
- Customer inquiries
- POS System Operation
- Positive and professional
Timeline
Care Assistant
Emmaco
01.2023 - 07.2024
Customer Service Cashier
Poparazzi's Gourmet Popcorn
08.2022 - 04.2024
Manager
Sonic
01.2021 - 01.2022
High School Diploma -
Willowridge High School
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