Shakira Jenkins
Grand Blanc,MI
Summary
To obtain a job that matches my education and work experience. Preferably in Human Services, Consumer Services, and Souf Chef in an organization where hard work and dedication are valued.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Direct Care Worker
Flatrock INC
05.2024 - Current
- Lead a team of DCW’s to assist in seeping cleaning and holding accountable when not doing what is suppose to be done
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Customer Services Representative
Maximus
07.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Services Representative
Aerotek Staffing/Maximus
02.2020 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Early Childhood Paraprofessional
The Learning Community GISD
10.2019 - 02.2020
- Established clear expectations for behavior, fostering a respectful and inclusive classroom culture.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Enhanced children''s cognitive development by implementing engaging and age-appropriate activities.
Clerical Assistant
Taylor Life Customer Services Inc.
12.2017 - 10.2019
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Retail Sales Associates
Deb Women Clothing Store
11.2014 - 03.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Of Applied Arts - Culinary Arts
Mott Culinary Institute
Flint, MIMedical Billing - Medical Insurance Billing and Office Administration
Ross Medical Education Center
Flint, MI09.2021
High School - General Studies
Carman-Ainsworth High School
Flint, MI06.2014
Skills
- American Red Cross Certified in Professional Rescuer AED/CPR
- HIPPA Certified
- Microsoft Word
- Microsoft Excel
- BLS Training
- CBCS Certification – December16th,2022
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- Personal hygiene assistance
- Compassionate caregiving
- CPR certified
- Emotional support
- First aid and safety
- Care plan assessment
- Nutrition monitoring
- Progress documentation
- Mobility assistance
- Case management
- Care plan management
- Behavioral management
- Adaptive learning
- Client documentation
- Physical therapy support
- Behavior redirection
- Professional boundaries
- Clinical quality program standards
- Community activities
- Healthcare documentation
- Time management
- Relationship building
- Social skills development
- Transportation
- Recreational activities
- Appointment scheduling
- Goal setting
- Safety monitoring
Community Service
Northern End Soup Kitchens, 2012-06, 2014-06, Teamed up with volunteers to serve meals to person in need, Worked with volunteers to prepare and package food for delivery., Help with cleaning kitchen and dining area.
Timeline
Direct Care Worker
Flatrock INC
05.2024 - Current
Customer Services Representative
Maximus
07.2020 - 08.2024
Customer Services Representative
Aerotek Staffing/Maximus
02.2020 - 07.2020
Early Childhood Paraprofessional
The Learning Community GISD
10.2019 - 02.2020
Clerical Assistant
Taylor Life Customer Services Inc.
12.2017 - 10.2019
Retail Sales Associates
Deb Women Clothing Store
11.2014 - 03.2015
Associate Of Applied Arts - Culinary Arts
Mott Culinary Institute
Medical Billing - Medical Insurance Billing and Office Administration
Ross Medical Education Center
High School - General Studies
Carman-Ainsworth High School
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