Shakira Johnson
Baldwin,NY
Summary
Licensed Unarmed Security Guard with relevant experience in mentoring residential premeises and delivering exceptional communication. Strengths include keen observation skills, solid understanding of security protocols, and ability to respond effectively during crisis situations. Previous work has demonstrated professional conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Executive
T. Weiss Realty Corp.
02.2023 - 09.2024
- Provided direct assistance to incoming clients at office entry, ensuring prompt and professional service.
- Administered office functions with a focus on efficient data report management and confidentiality adherence
- Acted as the primary contact for tenant communication, resolving inquiries and cultivating positive relationships.
Residential Security Guard
Beechwood Homes
12.2021 - 01.2023
- Facilitated communication with residents, ensuring a high standard of customer service and satisfaction.
- Verified identification documents presented by hotel guests or visitors entering the premises.
- Monitored surveillance equipment, documented incidents, and executed emergency response procedures.
- Resolved customer complaints with courtesy and professionalism, complying with organizational standards.
Front Desk Receptionist
Kidz N Adultz Beauty Palace
11.2019 - 12.2021
- Greeted clients and resolved inquiries to enhance customer experience and ensure professional service delivery.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Coordinated appointment scheduling to meet the needs of clients and business operations.
Education
Associates - Business Administration And Management
Nassau Community College
Garden City, NYBachelor of Science - Business Administration
SUNY Old Westbury-School of Business
Old Westbury, NY01-2022
8 & 16 Hour Securitiy Certification -
Interstate Security & Investigations
01-2024
Skills
- Customer Service
- Attention to Detail
- Excellent Written And Verbal Communication
- Building patrol
- Report preparation
- Maintaining confidentiality
Certification
- Enhanced New York State Drivers License
- NYS Security Guard License
Timeline
Client Service Executive
T. Weiss Realty Corp.
02.2023 - 09.2024
Residential Security Guard
Beechwood Homes
12.2021 - 01.2023
Front Desk Receptionist
Kidz N Adultz Beauty Palace
11.2019 - 12.2021
Associates - Business Administration And Management
Nassau Community College
Bachelor of Science - Business Administration
SUNY Old Westbury-School of Business
8 & 16 Hour Securitiy Certification -
Interstate Security & Investigations
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