Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakira Llewellyn

Elgin,SC

Summary

Detail-oriented Support Assistant with 13 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.

Overview

9
9
years of professional experience

Work History

Operation Support Assistant (OA)

U.S. Army Training and Doctrine Command
05.2022 - 11.2023
  • Company Overview: This is a federal job
  • Serves as Operations Support Assistant
  • Ensures training schedules are fully utilized, shortfalls are identified and rectified, logistical support has been arranged that may include transportation to and from barracks/dining facilities/training sites without scheduling conflicts, training aids/equipment/supplies have been modified to meet fluctuations/changes in projected training schedules, etc
  • Consolidates reports, requests, and assesses requirements and shortfalls to support operations, facilities, and training mission
  • Prepares daily and monthly status reports and feeder information for input to the Battalion Operations POC
  • Prepares, tracks, and executes all staff and functional meetings to include command and staff, training meetings, training briefs, and CG
  • Assists the Company Commander by maintaining administrative personnel records of permanent party members and trainees, maintaining forms and publications, conducting in-processing of permanent party members, maintaining records of equipment and furniture, and any other administrative taskings for the daily operations of the Battalion
  • Assists permanent party by obtaining information or referral to appropriate offices for personnel, pay and travel actions administering Defense Travel System (DTS) under assigned organization, serving as the primary POC for the unit
  • Assist all travelers in the creating of authorizations, group authorizations, vouchers, local vouchers, and any amendments required
  • Ensures training requirements are tracked, and training arrangements are made through proper support channels and ensures fitness tests are completed
  • Manages training requirements and maintain proper documentation such as medical and dental records required to ship or discharge trainees
  • As the Digital Training Management System (DTMS) operator tracking Mission Essential Task List (METL) development, collective training tasks that support the METL, tracks individual and team training within a unit following current doctrine, tactics, techniques, and procedures outlined in ADP 7-0 along with the Army’s Training Network (ATN) tracking and scheduling training
  • Distributes and assists in the development of training calendars and schedules
  • Develop and maintain unit’s SOP on the use of DTMS within the organization and as the unit DTMS Managers serves as the primary instructors at unit level by providing information and training for Soldiers, Leaders, and Senior Non-Commissioned Officers (NCO)
  • This is a federal job

Human Resources Assistant (Military/Office Automation)

Army Installation Management Command
07.2021 - 05.2022
  • Company Overview: This is a federal job
  • Perform a variety of clerical duties such as maintaining files, composing routine correspondence, drafting orders, and maintaining records in accordance with organization Standard Operation Process and Army Regulations
  • Compiling and assembling correspondence records, scheduling discharge dates, maintaining suspense actions, maintaining statistics, and briefing assignment processing for trainee personnel
  • Maintain military personnel record of all enlisted personnel assigned to Fort Jackson Basic Combat Training within assigned Battalion
  • Examines personnel records during in/out processing to ensure entries are accurate and completed, with necessary changes using various automation systems
  • Utilized Army Computer Systems and office equipment to include computers, copiers, fax machines, and multi-line telephones primarily in support of self-generated actions resulting in the accomplishment of duties
  • Utilized various computer software programs such as Excel, Power Point, Adobe, and Microsoft Word to generate report and maintain files
  • Works with various automatons systems such as Reception Module, iPERMS, ATRRS, TRANSPROC, E-MILPO
  • Responsible for tracking, review, processing orders for over six hundred Basic Combat Training during assigned Battalion Cycle
  • This is a federal job
  • Supervisor: Marian McDaniel ((803) 751-4416)

Human Resources Assistance (MILITARY/OA)

U.S. Army Training and Doctrine Command
09.2020 - 07.2021
  • Company Overview: This is a federal job
  • Conducts personal affairs interviews with recipients, Prior Service, and Phase II Soldiers to determine the various entitlements, and supporting documents needed to initiate all forms required for the military personnel records
  • Responsible for the issuance of the Common Access Card (CAC) (under a mass issue site) for serviced population into the military database that verifies their eligibility for TRICARE benefits
  • Verifies data necessary to complete all required data entry, assigning each Soldier a roster and line number
  • Utilizes reception automated system to assess Soldiers, complete forms and update data which updates other DA systems
  • The reception automated system is a web-based application
  • Currently, reception automated systems are used to view & extract Soldier documentation to support reception processing and can also be used to view projected Soldier arrivals
  • Uses extreme tact and patience to assure questions are understood and answers are correctly stated, spelled, etc., particularly when interviewing personnel who speak little or no English
  • Researches and/or provides factual information regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended
  • Handles difficult cases requiring extensive review of regulatory guides and contacts with other functional areas to obtain information to resolve problems
  • The types of above-mentioned service record forms and documents during the interview, in an accurate manner and free from erasures when required
  • Operates word processing equipment and/or microcomputer using standard typing keyboard with special function keys, monitor and printer to prepare documents and to enter, manipulate, delete, and print a variety of narrative, statistical and/or tabulated data
  • Prepare service records forms and documents during the interview and related correspondence and reports
  • Prepares material in an accurate manner and free from erasures when required
  • Process Prior Service and Phase II Soldiers in Reception Automated System, ATRRS, and EDAS
  • Publish orders and arrange transportation to the next duty station
  • Assist with EFMP screening, shipping POV, dependents no-fee passport, Concurrent family travel with Europe Command
  • This is a federal job
  • Supervisor: Mr. Andrew Phillips (803-751-6008)

Administrative Specialist II/Compliance Specialist

Department of Motor Vehicle Headquarters
09.2019 - 03.2020

Responsible for ensuring South Carolina motor vehicle laws are abided by and that necessary sanctions are being enforced when necessary

  • Typically performs routine or standard transactions ranging from research to determining compliance with legal requirements for drivers
  • Responds to routine inquiries from customers in person or through other modes of communication such as telephone, email, or mail
  • Reviews documents for accuracy and compliance
  • Uses DMV Phoenix system to enter, retrieve, update, or provide data for customers, courts, or law enforcement
  • Prepares documents for scanning
  • Review Route Restricted application for approval to obtain a license
  • Approve IID requirement for field office to issue II restricted license
  • Performs other related duties as required
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Supervisor: Ms. Marie Wearing ((803) 896-9562)

Human Resources Sergeant

U.S. Army
11.2018 - 09.2019
  • Supervised, trained, and provided specialized knowledge and expertise of military personnel procedures and programs in support of military personnel management and mission requirements to support various Military Occupation Specialties(MOS) Soldiers whose ranks ranged from PVT to COL
  • Conducted Military Personnel Records processing functions for permanent party including but not limited to in-processing, out-processing, individual updates, Soldier Readiness Processing, promotion selection boards and contingency operations
  • Reviewed records to determine eligibility for actions involving eligibility, promotions, ID benefits, and transition services, etc
  • Made additions, revisions, or deletions to records or files to keep them current, complete, and accurate in accordance with regulations, policies, and procedures
  • Retrieved data from various information sources, both manual and electronic, for use in answering questions, responding to correspondence, making decisions, or preparing reports or briefings
  • Interviewed personnel to obtain data needed to complete actions
  • Crossed reference eligibility in computer database and updated personnel advancement
  • Established and maintained all required forms, records and files pertaining to assigned work
  • Utilized various computer software programs such as Excel, Power Point, Adobe, and Microsoft Word to generate report and maintain files
  • Processed next of kin emergency notification documents and Serviceman's Group Life Insurance policies
  • Submitted prompt and accurate enlisted and officer evaluation reports to the Department of the Army
  • Applied in-depth knowledge of various DOD, DA and local regulations, directives, precedents, and procedures
  • Drafted or prepared related correspondence for appropriate signature
  • Utilized a variety of office automation applications to manage information and data to include EDAS, E-MILPO, TOPMIS, PERNET and iPERMS
  • Identified gaps or inconsistencies in the record and initiated action to obtain needed data
  • Proficient with specialized Army Computer Systems and office equipment to include computers, copiers, fax machines, and multi-line telephones
  • Supervisor: Master Sergeant Cheeks ((706) 604-6762)
  • Okay to contact this Supervisor: Yes

Human Resources Sergeant

U.S. Army
09.2017 - 09.2018
  • Served as a Human Resources Section Sergeant
  • Supervised, trained, and provided specialized knowledge and expertise of military personnel procedures and programs in support of military personnel management and mission requirements to numerous 42A and other support Military Occupation Specialties (MOS)
  • Utilized a variety of office automation applications to manage information and data to include EDAS, E-MILPO, TOPMIS, PERNET and iPERMS
  • Retrieved data from various information sources, both manual and electronic, for use in answering questions, responding to correspondence, making decisions, or preparing reports or briefings
  • Conducts Military Personnel Records processing functions for permanent party personnel, including in-processing, out-processing, individual updates, Soldier Readiness Processing, promotion/selection boards and contingency operations for permanent party
  • Responsible for over 2,500 personnel records
  • Prepared records for promotion boards
  • Reviewed military personnel records to assure completeness and identify inconsistency
  • Processed personnel actions for arriving and departing military personnel
  • Made additions, revisions, or deletions to records or files to keep them current, complete, and accurate in accordance with regulations, policies, and procedures
  • Utilized various computer software programs such as Excel, Power Point, Adobe, and Microsoft Word to generate report and maintain files
  • Retrieved data from various information sources, both manual and electronic, for use in answering questions, responding to correspondence, making decisions, or preparing reports or briefings
  • Prepared daily and monthly status reports
  • Interviewed personnel to obtain data needed to complete actions
  • Crossed reference eligibility in computer database and updated personnel advancement

Human Resources Sergeant

U.S. Army
05.2015 - 09.2017
  • Provided centralized operations through one-on-one assistance, to over 2,300 Active Duty and Reserve Officers, Warrant Officers, Noncommissioned Officers, and Junior Enlisted worldwide
  • Processed personnel actions for arriving and departing military personnel
  • Set up and maintained paper and electronic filing systems for records, correspondence, and other material
  • Typed a variety of correspondence
  • Responsible for Human Resources and Finance services for students undergoing various academic settings to include Advanced Civil Schooling, Active-Duty Option, Active Duty Green-to-Gold, Degree Completion Program
  • Also conduct Human Resources and Finance services for Foreign Area Officer In-Country Training, Funded Legal Education Program, Training with Industry, Joint and International Service Schools, and Graduate and Doctorate Programs
  • Prepared records for promotion boards
  • Effectively resolve complex problems, presenting and conveying information with customers, team members, and top tier executives
  • Utilized a variety of office automation applications to manage information and data to include EDAS, E-MILPO, TOPMIS, PERNET and iPERMS for name changes, marital status changes, address and phone number updates, physical fitness tests, height and weight, assignment history, awards/decorations, military education, duty title, flags, arrival and departure transactions, and Record Of Emergency Data updates
  • Retrieved data from various information sources, both manual and electronic, for use in answering questions, responding to correspondence, making decisions, or preparing reports or briefings
  • Uploads BAH verification to students’ Army Military Human Resource Record (AHMRR) through Interactive Personnel Electronic Records Management System (iPERMS)
  • Provides guidance to Soldiers on the completion of all military forms related to their new duty assignment (duty assignment memo, finance allotments, pay changes, VHA, separate rations, pay elections, and duty status changes)
  • Supervisor: Sergeant First Class Oliver, Lakeya ((808) 489-7966)
  • Okay to contact this Supervisor: Yes

Education

Master's degree - Pastoral Counseling: Military Resilience

Liberty University
Lynchburg, VA

Bachelor's degree - PSYCHOLOGY

Webster University
Columbia, SC
08.2022

Technical or occupational certificate - Suicide PAIR

Liberty University
Lynchburg, VA
12.2023

Technical or occupational certificate - Social & Behavioral Research

Collaborative Institutional Training Initiative Program
Saint Louis, MO
01.2022

Technical or occupational certificate - undefined

Unit Prevention Leader
Camp Carroll, AP
05.2018

Technical or occupational certificate - undefined

Basic Leader Course
Eastover, SC
10.2015

Technical or occupational certificate - undefined

Lean Six Sigma Green Belt
Columbia, SC
04.2015

Technical or occupational certificate - undefined

Human Resources Specialist
Columbia, SC
04.2012

High school diploma or equivalent - undefined

Lynn English High School
06.2011

Skills

  • Strong organization
  • Meeting coordination
  • Calendar management
  • Document conversion
  • Travel administration
  • Personnel records maintenance
  • Human resources administration
  • Mediation expertise

Timeline

Operation Support Assistant (OA)

U.S. Army Training and Doctrine Command
05.2022 - 11.2023

Human Resources Assistant (Military/Office Automation)

Army Installation Management Command
07.2021 - 05.2022

Human Resources Assistance (MILITARY/OA)

U.S. Army Training and Doctrine Command
09.2020 - 07.2021

Administrative Specialist II/Compliance Specialist

Department of Motor Vehicle Headquarters
09.2019 - 03.2020

Human Resources Sergeant

U.S. Army
11.2018 - 09.2019

Human Resources Sergeant

U.S. Army
09.2017 - 09.2018

Human Resources Sergeant

U.S. Army
05.2015 - 09.2017

Bachelor's degree - PSYCHOLOGY

Webster University

Technical or occupational certificate - Suicide PAIR

Liberty University

Technical or occupational certificate - Social & Behavioral Research

Collaborative Institutional Training Initiative Program

Technical or occupational certificate - undefined

Unit Prevention Leader

Technical or occupational certificate - undefined

Basic Leader Course

Technical or occupational certificate - undefined

Lean Six Sigma Green Belt

Technical or occupational certificate - undefined

Human Resources Specialist

High school diploma or equivalent - undefined

Lynn English High School

Master's degree - Pastoral Counseling: Military Resilience

Liberty University
Shakira Llewellyn