Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Barista
Shakira McDonald

Shakira McDonald

Ellisville,US

Summary

Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions and certified in Certified Nursing Assistant certification. With compassion and attention to detail, she is skilled at addressing patient needs. Knowledgeable Certified Nursing Assistant with 4 years of experience and a Baysprings credential. Capable of caring for patients in a variety of healthcare settings. Patients with limited mobility were assisted by transporting them in and out of bed and wheelchairs. Caring, compassionate, and well-organized, with strong housekeeping and record-keeping skills. Patients' dietary restrictions, food allergies, and preferences were reviewed to ensure they received appropriate diets. While serving patients of all backgrounds, I am committed to maximizing patient satisfaction, safety, and wellness. Physically assisted patients with activities of daily living such as getting out of bed, bathing, dressing, and toileting. Observant and dependable, with a pleasant bedside manner and sufficient physical fitness to handle all patient needs. Looking for a job in a long-term care facility. Excellent time management, prioritization, and relationship-building abilities. Healthcare professional with experience managing specimens, assisting with mobility, and responding to emergencies. Data entry. Conducting intakes. Compassionate. Certifications. Feeding assistance expert. Patient privacy and confidentiality. Recording vital signs. Efficient and reliable team player. Compassionate caregiver. Patient Assessments. Direct patient care. Inpatient care. Observing responses. Tube feedings and medications familiarity. Dementia and Alzheimer's knowledge. Documenting behaviors. Charting and clinical documentation. Trustworthy companion. Measuring bodily fluids. Companionship and emotional support. CPR/First Aid certified. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and families to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Compassionate Certified Nursing Assistant adept at bathing, grooming, and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced nursing professional providing quality care to patients in a variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in a fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Language

Work History

Certified Nursing Assistant

South Central Regional Medical Center
05.2023 - 03.2024
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
  • Streamlined communication between nursing staff, patients, and families to ensure a comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

CSR

Ttec (TeleTech) - HealthCare Solutions
08.2022 - 04.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Collated and organized data entry documents into filing systems for easy access.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Secured and protected data from unauthorized access by complying with security protocols.

Certified Nursing Assistant

Jasper General Hospital
01.2019 - 01.2022
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking
  • Built relationships with patients, caregivers, and healthcare professionals to help patients achieve their personal care plan goals
  • Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep informed of changes
  • Improved daily workflow to improve patient outcomes and meet organizational goals
  • Followed and enforced safety protocols to protect patients and workers
  • Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing
  • Assisted with ambulation and physical therapy by performing pre-planned exercise routines
  • Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
  • Gathered and documented patient vital signs on a time frame basis
  • Assisted patients with bathing, grooming, and other hygiene requirements
  • Assisted patients with their daily needs, such as feeding and bathing
  • By keeping areas clean, changing linens, and collecting trash, I was able to prepare rooms for patients and prevent infections
  • Assisted several patients with their mobility and ambulatory care
  • Assisted with daily living activities such as personal hygiene, feeding, and ambulation
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Supported needs of 12 + residents under long-term care.

Certified Nurse Assistant

Landmark Of Collins
10.2020 - 05.2021
  • Keep track of the patient's condition and make note of any significant changes, which should be reported to the doctor and the family
  • Checking vital signs (documenting changes and alterations)
  • Evaluate the needs of patients
  • Perform medical procedures as directed by hospice, nurses, and doctors
  • Effectively assist residents in carrying out daily activities
  • Communicated with nursing staff and collaborated with them to help patients with activities of daily living
  • Transport specimens, laboratory items, or pharmacy items to authorized personnel, ensuring proper documentation and delivery
  • Keep the nursing home facility's quality, safety, and organization up to date
  • Took care of all of the residents' daily needs
  • Record vital signs such as temperature, blood pressure, pulse, oxygen, and respiration rate as directed by medical personnel
  • Contact medical directors for medical needs and treatment
  • Ensure that a clean and sanitized environment is maintained for patients by following infection control procedures
  • Interaction with patients daily
  • Assisted with daily tasks such as cleaning, feeding, and changing while maintaining the dignity and privacy of the client at all times
  • Keep track of how the residents behave
  • Replenish the personal hygiene and medical supplies in patients' rooms.
  • Supported needs of [12]+ residents under long-term care.

Education

HEALTHCARE - Certification - Health Aide

Jones College
Ellisville, MS
05.2017

High School - General Studies

Laurel High School
Laurel, MS
05.2016

Skills

  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Collecting vital signs
  • Patient Care
  • Bathing Assistance
  • Compassionate
  • Alzheimer's and Dementia Care
  • Basic Life Support
  • Vital signs monitoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Certified Nursing Assistant

South Central Regional Medical Center
05.2023 - 03.2024

CSR

Ttec (TeleTech) - HealthCare Solutions
08.2022 - 04.2023

Certified Nurse Assistant

Landmark Of Collins
10.2020 - 05.2021

Certified Nursing Assistant

Jasper General Hospital
01.2019 - 01.2022

HEALTHCARE - Certification - Health Aide

Jones College

High School - General Studies

Laurel High School
Shakira McDonald