Shakira McDuffus
Houston,TX
Summary
Through strategic implementation and optimization, I have effectively enhanced organizational performance and operational processes in order to consistently meet deadlines. I have successfully oversaw a wide range of departmental processes and frameworks, showcasing my outstanding aptitude for time management and organization. I possess exceptional skills in interpersonal, written, and verbal communication, in addition to having solid knowledge of a wide range of software applications. I possess exceptional proficiency in discerning potential issues and offering assistance to departments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Intern
H-E-B Pharmacy
11.2022 - Current
- Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
- Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers they may have encountered.
- Stayed informed on new drug developments, recalls, or warnings through regular research efforts that contributed to overall performance improvement.
Certified Pharmacy Technician
Walgreens Pharmacy
03.2018 - 11.2022
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Volunteer Coordinator
The Center Orlando Community Resource Center
12.2019 - 12.2020
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Executive Administrative Assistant
Dr. P. Phillips Hospital-Stroke/Oncology/Pharmacy
11.2017 - 03.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Improved patient satisfaction by streamlining hospital processes and enhancing communication between departments.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Increased productivity with the implementation of digital tools for document management and collaboration.
Education
Doctor of Pharmacy - Pharmacy
University of Houston College of Pharmacy
Houston, TX05.2025
Bachelor of Science - Health Sciences: Pre-Clinical
University of Central Florida
Orlando, FL12.2021
Skills
- Drug Utilization Review
- Automated Prescription Fulfillment
- Medication Preparation
- Insurance Verification
- Regulatory Compliance
- HIPAA Guidelines
- Drug Information Research
- Medication Reconciliation
- Inventory Management
- Pyxis MedStation Software
- Confidentiality and HIPAA
- Insurance Coverage Verification
Certification
- Certified Pharmacy Technician, Pharmacy Technician Certification Board (PTCB), 03/2018-Current
- CPR Certified, American Heart Association, 08/2021-Current
- BLS Pathogen Certified, 08/2021-Current
- Pharmacy Intern License, 01/2021-Current
Timeline
Pharmacy Intern
H-E-B Pharmacy
11.2022 - Current
Volunteer Coordinator
The Center Orlando Community Resource Center
12.2019 - 12.2020
Certified Pharmacy Technician
Walgreens Pharmacy
03.2018 - 11.2022
Executive Administrative Assistant
Dr. P. Phillips Hospital-Stroke/Oncology/Pharmacy
11.2017 - 03.2018
Doctor of Pharmacy - Pharmacy
University of Houston College of Pharmacy
Bachelor of Science - Health Sciences: Pre-Clinical
University of Central Florida