Summary
Overview
Work History
Education
Skills
Timeline
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Shakira Neil-Anderson

Orlando,FL

Summary

Dynamic professional with a proven track record at Asurion, adept in technical troubleshooting and delivering exceptional customer service. Excelled in reducing call handling time and improving customer satisfaction through effective problem-solving and remote support. Skilled in building relationships and achieving sales targets, demonstrating both technical expertise and interpersonal finesse.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Asurion
09.2022 - 10.2024
  • Managed high levels of call flow and responded to technical support needs.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Researched and identified solutions to technical problems.
  • Reduced call handling time, implementing efficient diagnostic protocols.

Beauty Advisor

Intouch Cx
08.2022 - 08.2024
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed payments, entering sales in register for prompt customer service.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.

Patient Service Representative

Orlando Regional Medical Center
04.2018 - 04.2020
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Managed patient registration process, confirming data accuracy and completeness.

Education

Associate Of Arts - General Studies

Valencia College
Orlando, FL
08.2021

High School Diploma - General Studies

Apopka High School
Apopka, FL
05.2019

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support

Timeline

Technical Support Representative

Asurion
09.2022 - 10.2024

Beauty Advisor

Intouch Cx
08.2022 - 08.2024

Patient Service Representative

Orlando Regional Medical Center
04.2018 - 04.2020

Associate Of Arts - General Studies

Valencia College

High School Diploma - General Studies

Apopka High School

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Shakira Neil-Anderson