Shakira Nolan
San Francisco,CA
Summary
Always positive and reliable, with friendly demeanor and strong organizational abilities. Possesses excellent customer service skills and is adept at handling administrative tasks efficiently. Committed to creating welcoming environment and ensuring smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desk Clerk
Preferred Solutions
10.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
Babysitter
Children Council
08.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Monitored children's play activities to verify safety.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Transported children to and from school, medical appointments and extra-curricular activities.
Filing Clerk
Curran House
04.2024 - 10.2024
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Helped with recertification's for residents that needed to update their income status.
- Helped with touring of the building to potential tenants.
Sales Associate
ThirdLove
03.2022 - 07.2022
- Proactively interacted with customers to recommend products that best suit their tastes, interests, and needs, but also include any new deals or savings the store had to offer achieving a more than 98% in customer satisfaction.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about bra sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
TJ Maxx Sales Associate
T.J. Maxx
06.2021 - 04.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
College freshman in Medical Assisting -
City College of San Francisco
01.2024
High school diploma -
Ida B. Wells High School
06.2022
Skills
- Organizational skills
- Merchandising
- Cash handling
- Writing Skills
- Communication skills
- Problem-solving skills
- Team player attitude
- Customer service
- Retail sales
- Networking and Relationship Building
- Front desk operations
- Attention to detail
Accomplishments
OSHA Certificate
Certification
- CPR Certification
- OSHA
Perseverance Award
Received Award for being able to accomplish everything I put my mind to. I am dedicated to accomplishing my goals and very ambitious.
Timeline
Desk Clerk
Preferred Solutions
10.2024 - Current
Filing Clerk
Curran House
04.2024 - 10.2024
Babysitter
Children Council
08.2023 - Current
Sales Associate
ThirdLove
03.2022 - 07.2022
TJ Maxx Sales Associate
T.J. Maxx
06.2021 - 04.2022
High school diploma -
Ida B. Wells High School
College freshman in Medical Assisting -
City College of San Francisco
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