Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Shakira Rivera

Miami,FL

Summary

Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Therapist Assistant

Univida
Miami, FL
07.2024 - Current
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Assisted in the development of treatment plans for patients based on their individual needs.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Maintained accurate records of client contacts including assessment data, treatment plans, progress notes, discharge summaries.
  • Prepared and maintained required treatment records and reports.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.

Logisitcs Agent Assistant

Gentile Holdings Group LLc
Miami, FL
11.2021 - 02.2024
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Maintained records of all outgoing shipments in tracking systems.
  • Maintained inventory of shipping materials and supplies.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Compared shipping routes or methods to determine least environmental impact.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

Management Assistant

FreshCO
Miami, Florida
08.2022 - 06.2023
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Organized take-out orders efficiently according to customer requests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted guests and vendors to assist in navigating space.
  • Answered phones and routed voicemails to respective employees.

Education

Associate of Arts - Industrial And Organizational Psychology

Miami Dade College
Miami, FL
04.2022

Bachelor of Arts - Industrial And Organizational Psychology

Florida International University
Miami, FL

Skills

  • Therapeutic communication
  • Behavioral management
  • Family support and assistance
  • Problem-solving
  • Compassionate care
  • Behavior observation

Languages

English
Native/ Bilingual
Spanish
Professional

Affiliations

  • Belonging to the Future Educators of America (FEA)
    Being a part of the Future Educators of America (FEA) provided me with opportunities for professional development, mentorship, and practical experiences that gave me a deep understanding of the area of teaching. My comprehension of lesson preparation, classroom management, and successful teaching techniques improved as a result of the activities I took part in. Being a part of FEA reaffirmed my dedication to creating a supportive and stimulating learning environment and stoked my enthusiasm for working with children.
  • Organizer of Peer Book Clubs and Volunteer Tutor
    As a committed volunteer tutor, I have helped kids in my community with their schoolwork, helping them become more proficient in math, reading, and writing in a fun and encouraging setting. I have encouraged confidence and motivation in my students' study by customizing lessons to fit their individual learning styles.
  • I started a peer book club in addition to teaching in order to promote creative discussions, critical thinking, and a mutual love of reading among my classmates. I have improved my communication, organizing, and leadership abilities while encouraging a constructive and cooperative learning environment thanks to this project.

References

References available upon request.

Timeline

Therapist Assistant

Univida
07.2024 - Current

Management Assistant

FreshCO
08.2022 - 06.2023

Logisitcs Agent Assistant

Gentile Holdings Group LLc
11.2021 - 02.2024

Associate of Arts - Industrial And Organizational Psychology

Miami Dade College

Bachelor of Arts - Industrial And Organizational Psychology

Florida International University
Shakira Rivera