Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Skills
Generic
Open To Work

Shakira Roberts

Torrance,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Executive Administrative ManagerStore ManagerAdministrative ManagerLogistics ManagerInventory Specialist

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Torrance, CANorwalk, CABellflower, CALong Beach, CAPalos Verdes Estates, CA
Open to relocation: Yes

Salary Range

$25/hr - $1000/hr

Important To Me

Flexible work hoursCareer advancementPaid sick leaveTeam Building / Company RetreatsPersonal development programs

Summary

Results-driven professional with 20+ years of expertise in customer service, logistics processes, and staff supervision. Proven track record in contract negotiation and inventory management, enhancing operational efficiency and client satisfaction.

Overview

17
17
years of professional experience

Work History

Executive Administrative Manager

GM Plumbing, Septic & Sewer
South Bay, CA
10.2023 - Current
  • Managed scheduling and dispatch of plumbing service technicians to optimize daily operations.
  • Developed and maintained customer relationships, enhancing client satisfaction and retention rates.
  • Assisted in the implementation of quality control measures to improve service delivery efficiency.
  • Coordinated inventory management for plumbing supplies, ensuring timely procurement and availability.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Interviewed, recruited and trained new onboarding candidates.
  • Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
  • Oversaw daily administrative operations to ensure efficient workflow and compliance with company policies.

Store Manager

Joseph's Natural Supplements
Beverly Hills, CA
03.2019 - 09.2023
  • Led daily store operations, ensuring optimal inventory levels and product availability.
  • Mentored and trained staff on customer service best practices, enhancing team performance and engagement.
  • Implemented promotional strategies to boost sales and improve customer retention rates.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement and marketing efforts.
  • Oversaw compliance with health regulations, ensuring a safe shopping environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Administrative Manager

California Virtual
Beverly Hills, CA
07.2015 - 02.2019
  • Mentored junior staff in administrative best practices, fostering professional development and growth.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Organized and updated databases, records and other information resources.
  • Completed bi-weekly payroll for 20 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Sales Manager

Apollo Business Centers- (ABC Virtual Offices)
Beverly Hills, CA
09.2011 - 06.2015
  • Implemented CRM systems to streamline sales processes and improve customer relationship management.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Assistant Store Manager

Hustler Hollywood
West Hollywood, CA
11.2008 - 05.2011
  • Developed promotional strategies that increased foot traffic and sales revenue.
  • Conducted regular training sessions on product knowledge and customer engagement techniques.
  • Coordinated visual merchandising efforts to maintain brand standards and attract customers.
  • Resolved customer inquiries and complaints, fostering a positive shopping environment and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Assisted in recruiting, hiring and training of team members.

Education

Environmental Science

University of Phoenix
Remote
10-2028

Associate of Arts - Business Administration And Management

Santa Monica College
Santa Monica, CA
2025

Skills

  • Customer service
  • Logistics processes
  • Staff supervision
  • Warehouse logistics
  • Business planning
  • Staffing
  • Customer service management
  • Database maintenance
  • Supervision and training
  • Business marketing
  • Product merchandising
  • Payment processing
  • Supply chain management
  • Written communication
  • Professionalism

Timeline

Executive Administrative Manager

GM Plumbing, Septic & Sewer
10.2023 - Current

Store Manager

Joseph's Natural Supplements
03.2019 - 09.2023

Administrative Manager

California Virtual
07.2015 - 02.2019

Sales Manager

Apollo Business Centers- (ABC Virtual Offices)
09.2011 - 06.2015

Assistant Store Manager

Hustler Hollywood
11.2008 - 05.2011

Environmental Science

University of Phoenix

Associate of Arts - Business Administration And Management

Santa Monica College

Skills

  • Quickbooks Pro
  • Microsoft Office
  • POS Software
  • Web Design & Hosting
  • Photoshop
  • Housecall Pro
  • Ring Central
  • Analytics
  • Square

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Shakira Roberts