Shakira Robinson
Norristown,PA
Summary
Quality-driven Support Manager experienced in Healthcare and Pharmaceutical setting.. Enthusiastic about improving quality and effectiveness of services. Prepared to leverage eight years of experience in new role with room for advancement.
Overview
8
8
years of professional experience
Work History
Lab support coordinator
Perkinelmer
12.2020 - Current
- Provide general induction/orientation for new members of staff and visitors
- Work with Customer and PerkinElmer staff to ensure quality and compliance within laboratory
- Be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair
- Ensures appropriate tracking and safe delivery and storage of goods in lab
- Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups), provide timely communication to lab users on impact of any site service work,
- Procurement,
- SAP’s, GMP/GXP, Complete 5S lean projects,
- Held weekly/monthly meetings,
- Completed Safety checks
- Performed general administrative duties by mailing and shipping materials, handling phone calls, faxes, and emails, keeping track of building
- Scheduled appointments and meetings
- Tracked and documented metrics, and evaluated trends.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Site Supervisor
Einstein Medical Center Montgomery
06.2014 - 12.2020
- Responsible for 18 support/clinical staff over three sites
- Select and train/orient clinical and support staff
- Responsible for work assignment and daily operations including OR scheduling charge entry, accounts payable and budget management
- Evaluates performance and recommends as per HR guidance merit increases, promotions, and disciplinary actions,
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Managed 20 employees with various personalities and from different cultures for large 10 physician practice.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Trained new team members on site policies and procedures
- Evaluated team member strengths and assigned tasks based upon expertise and background
Education
Bachelor of Science -
Purdue Global University
Norristown, PA06.2024
High School Diploma -
Norristown Area High School
Norristown, PA06.2008
Skills
- Microsoft Office
- Cost Management
- SAP
- Attention to Detail
- EMR Software
- Procurement
- Customer Service
Timeline
Lab support coordinator
Perkinelmer
12.2020 - Current
Site Supervisor
Einstein Medical Center Montgomery
06.2014 - 12.2020
Bachelor of Science -
Purdue Global University
High School Diploma -
Norristown Area High School