Shakira Robinson
Clinton Township,Michigan
Summary
Hardworking individual in Customer care/ Administrative skills where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company. Also, Community minded, experienced in working with people from diverse backgrounds, and have a range of transferable skills
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Davita
11.1999 - Current
- Administrative Assistant
- Received calls from providers and insurance companies regarding medical records, billing, faxes and documents obtain
- Prepares patient charts and obtains consents on all new admission
- Maintains supply of patient and teammate forms
- Proactively monitors and provides information for ordering supplies
- Receives Shipments, research back-ordered items, distributes purchase order as required and completes the order process
- Serve as a role model and train new Administrative Assistants
- Complete 2728 and 2746 forms in a timely manner
- Safety Manager
- Laboratory lead
- Transfer skill set to other clinics and work at other clinics when required
- Payroll- Kronos Timekeeper
- Preceptor
- Coordinated office events, seminars and meetings for staff and clients
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Manage Employee files
Administrative Assistant
Fresenius Medical Center
06.2017 - 04.2019
- Answer phones, submit and organize new patient and visitor request.
- Manage digital and physical filing systems for all departments
- Perform ongoing clerical duties such as managing supply inventory, preparing presentations, organizing meetings.
- Greeted patients and their visitors and provided directions, information, and guidance
- Maintained patient records while adhering to HIPAA privacy requirements
- Prepared documents for health insurance billing, and coordinated with insurance providers for general inquiries as needed
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Graduate Certificate - Esthetics
Michigan College of Beauty
Troy Michigan04-2022
Dipolma - General
Livonia High School
Livonia Michigan06-2009
Skills
- Demonstrates ability to work well within a team
- Proactively seeks to understand change and its implications
- Understands and can apply technical terms, skills, and procedures
- Ability to continue to learn and grow
- Adapts quickly and well, even when changes are unexpected/stressful
- Effective Communication
- Ability to guide , direct, inspire and motivate
- Ability to listen Actively , convey information clearly
Timeline
Administrative Assistant
Fresenius Medical Center
06.2017 - 04.2019
Administrative Assistant
Davita
11.1999 - Current
Graduate Certificate - Esthetics
Michigan College of Beauty
Dipolma - General
Livonia High School
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