Summary
Overview
Work History
Education
Skills
Timeline
Manager

Shakira Selmon

Forney,TX

Summary

Dynamic office management and support professional with over 19 years of experience in customer service excellence. Recognized for strong attention to detail and exceptional organizational skills, thriving in high-pressure, deadline-driven environments. Eager to leverage extensive expertise in a challenging role that fosters professional growth and contributes to organizational success. Committed to delivering outstanding results while continuously seeking opportunities for development and advancement.

Overview

21
21
years of professional experience

Work History

Manager

Kirklands
03.2025 - Current
  • Ensure excellent customer service is a priority, both in-store and online. Including proactively engaging with customers, understanding their needs, and providing helpful assistance
  • Ensure the store is well-stocked, visually appealing, and effectively merchandised to attract customers and maximize sales
  • Managing daily store operations, including opening and closing procedures, cash handling, and inventory management
  • Maintaining clear and effective communication with both the store team and company leadership
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Customer Service Specialist

Globe Life
06.2021 - 12.2024
  • Processing policyholder requests from inbound calls, inbound written correspondence, and emails.
  • Heavy phone contact with policyholders, providers, and interested third parties.
  • Review and maintain new and revised procedures regarding policy information.
  • Maintain department standards in number of calls, average handle, and time management.
  • Demonstrate a strong understanding of insurance products, policies, and regulations
  • Build and maintain strong relations with clients, understanding their needs, and providing tailored solutions
  • Maintain accurate records of client interactions and updates in CRM system

Benefits Specialist

Liberty National/Globe Life
08.2019 - 02.2020
  • Help educate clients on the different types of coverages, as well as assist customers in connecting with the appropriate level of coverage for their family
  • Conduct and participate in call clinics
  • Train employees
  • Help Employers obtain the correct level of coverage for their employees

Center Manager

CareNow
04.2013 - 01.2019
  • Oversee day to day operations of the assigned center
  • Meet with Medical Director (MD) and Associate Medical Director (AMD) regularly to ensure the clinic runs smooth and efficient
  • Help with marketing events and on-sites
  • Create and maintain the schedule for Lab, Nurse, and Mid-level providers at assigned center
  • Interview all Lab, Nurse, and Patient Representatives for the assigned center
  • Create training schedules for nurses and lab techs.
  • Conduct a portion of the new hire nurse training
  • Work closely with Front Desk Manager on front desk issues
  • Ensure customer service initiatives are implemented and that service is excellent
  • Give feedback and warnings to staff as appropriate or needed
  • Oversee all patient complaints
  • Prepare and conduct performance evaluations for lab, mid-level, nurse and review front desk evaluations prepared by Front Desk Manager for reps.
  • Work open shifts in the lab (if a multi-tech) or nurse area if open
  • Conduct one-on-ones with Front Desk Manager, nurse, and techs
  • Work closely with company accounts that use the center for pre-employment or work comp. A liaison for company accounts.

Medical Assistant

02.2005 - 04.2013

Education

Medical Assistant Certificate - CPC-A, Life, health, accident, and HMO

Remington College

Skills

  • Dean’s List Awarded
  • Perfect Attendance Awarded
  • MS Office, MS Word, Excel, Google Chrome, CCS, BCS
  • Customer service
  • Team leadership
  • Verbal and written communication
  • Decision-making
  • Goal setting
  • Cross-functional teamwork
  • Shift scheduling
  • Schedule preparation
  • Sales management
  • Performance evaluations

Timeline

Manager

Kirklands
03.2025 - Current

Customer Service Specialist

Globe Life
06.2021 - 12.2024

Benefits Specialist

Liberty National/Globe Life
08.2019 - 02.2020

Center Manager

CareNow
04.2013 - 01.2019

Medical Assistant

02.2005 - 04.2013

Medical Assistant Certificate - CPC-A, Life, health, accident, and HMO

Remington College

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Shakira Selmon