Summary
Overview
Work History
Education
Skills
Timeline
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Shakira Sinclair

Norcross,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

5
5
years of professional experience

Work History

Call Representative

Associated Credit Union
01.2019 - 02.2020
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.

Target Assistant Manager

01.2019 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Goods Front End Manager

Dick’s Sporting
01.2021 - 01.2022
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping and security.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained strong customer relations and effective customer service standards.

Carmax Business Office Associate/ Customer Service Specialist

01.2022 - Current
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Babysitter/Nanny

Myself
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Education

BBA - BUSINESS MANAGEMENT INFORMATION, IT- SOFTWARE DEVELOPMENT

Georgia Gwinnett College 1000 University Center Ln, Norcross High School
Lawrenceville, GA
05.2025

High School Diploma -

Norcross High School
Norcross, GA
05.2020

Skills

  • Efficient Service
  • Service Quality
  • Business Planning
  • Business Development Understanding
  • Customer Service
  • Microsoft Word, Excel, Powerpoint Certified
  • Interpersonal Communication
  • Time Management
  • Performance Goals
  • Safety Practices
  • Customer and Client Relations
  • Coachable

Timeline

Carmax Business Office Associate/ Customer Service Specialist

01.2022 - Current

Goods Front End Manager

Dick’s Sporting
01.2021 - 01.2022

Call Representative

Associated Credit Union
01.2019 - 02.2020

Target Assistant Manager

01.2019 - 01.2021

Babysitter/Nanny

Myself

BBA - BUSINESS MANAGEMENT INFORMATION, IT- SOFTWARE DEVELOPMENT

Georgia Gwinnett College 1000 University Center Ln, Norcross High School

High School Diploma -

Norcross High School

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Shakira Sinclair