Shakira Smith
Summary
Experienced medical coordinator skilled in managing office operations and patient interactions. Proficient in administrative tasks, improving office efficiency, and promoting team collaboration. Recognized for exceptional organizational skills and effective communication abilities, adept at adapting to changing needs.
Overview
10
10
years of professional experience
Work History
Medical Office Coordinator
RWJBarnabas Health Somerset Family Practice
03.2022 - Current
- Supervise and manage the front office team, including training, scheduling, and performance evaluation
- Provide excellent customer service to patients, answering questions, addressing concerns, and resolving issues.
- Manage appointment scheduling, patient registration, and medical record maintenance to ensure smooth workflow.
- Adhere to and enforce organizational policies and procedures, including HIPAA regulations.
- Effectively communicate with patients, staff, and other healthcare professionals.
- Identify and resolve issues and complaints, ensuring a positive patient experience.
- Manage employee schedules and PTO request.
- May fill in for other front desk staff, assist with new patient paperwork, and perform other duties as assigned
Medical Referral Specialist
RWJBarnabas Health Somerset Family Practice
12.2018 - 03.2022
- Responsible for referring patients to specialist who accept their insurance
- Ensured that the patient had the proper insurance referral to see the specialist.
- Obtained insurance authorizations for various diagnostic testing
- Assisted patients with making appointments for specialist office.
- Maintained accurate records of all referral requests and follow-up activities.
- Efficiently managed a high volume of incoming calls while providing quality customer service.
- Monitored all open referrals on a regular basis until completion or resolution was achieved.
- Demonstrated strong organizational skills in scheduling patient appointments with the appropriate specialist or facility.
Medical Receptionist
RWJBarnabas Health Somerset Family Practice
09.2015 - 12.2018
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Verified insurance benefits prior to treatment for accurate billing process.
- Entered data into electronic health record system accurately and timely.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Assisted with administrative tasks such as filing documents or preparing mailings.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
Medical Receptionist
Somerset Ophthalmology Associates
02.2015 - 09.2015
- Scanned and documented new patient information in electronic health records for registration purposes.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Answered phones promptly and directed calls appropriately.
- Balanced and posted payments to accounts and verified patient eligibility for services.
- Scheduled patients for exams and screenings.
- Utilized effective problem solving skills to resolve any conflicts that may arise.
Education
Associate in Arts (A.A.) - Education
Middlesex County College
Edison, NJ05.2005
Skills
- Payment Processing
- Patient Care Advocacy
- Patient Information Collection
- Conflict resolution
- Medical Records Management
- Effective follow-up
- Compassionate Communication
- Insurance eligibility verification
- Office management
- Scheduling and managing appointments
- Problem-solving
- Staff training and development
Timeline
Medical Office Coordinator
RWJBarnabas Health Somerset Family Practice
03.2022 - Current
Medical Referral Specialist
RWJBarnabas Health Somerset Family Practice
12.2018 - 03.2022
Medical Receptionist
RWJBarnabas Health Somerset Family Practice
09.2015 - 12.2018
Medical Receptionist
Somerset Ophthalmology Associates
02.2015 - 09.2015
Associate in Arts (A.A.) - Education
Middlesex County College
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