Shakira Sosa

As the Executive Assistant to the President at Springfield Commonwealth Academy, my role encompasses a variety of critical functions aimed at ensuring the smooth and efficient operation of the President's office. My responsibilities include:

• Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
• Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.

Through these responsibilities, I play a pivotal role in supporting the President's vision and mission for Springfield Commonwealth Academy, contributing to the overall success and growth of the institution. My role requires a high level of organization, communication, and problem-solving skills, along with the ability to manage multiple tasks and prioritize effectively in a dynamic and fast-paced environment.

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, and grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
• Provided emotional support to patients and families during difficult times, fostering trust and rapport.

• Assigned and graded classwork, homework, tests, and assignments to evaluate individual students' learning and performance.
• Assisted students in mastering course material by remaining available through office hours and at other times to answer questions and provide one-on-one tutoring.
• Established a supportive classroom environment that promoted open communication and active participation from all students.
• Communicated necessary information to students, colleagues and parents regarding student progress and student needs.

• Developed strong relationships with residents, fostering a supportive and inclusive living community.
• Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
• Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
• Educated residents on university policies, promoting responsible behavior within the residence hall community.
• Monitored building security by conducting routine rounds throughout the facility.
• Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Managed conflicts among residents effectively, ensuring a peaceful living environment.
• Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
• Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.

• Delivered prompt assistance with administrative tasks such as scheduling meetings or appointments for faculty members or supervisors.
• Managed multiple tasks simultaneously while maintaining a high level of attention to detail and accuracy.
• Provided exceptional customer service, addressing inquiries from students, faculty, and staff promptly and professionally.
• Participated in professional development opportunities related to work study responsibilities to enhance job performance continually.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phones promptly and directed incoming calls to the correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.