SHAKIRA VELEZ
Summary
Dynamic administrative specialist with exceptional organizational and interpersonal skills, poised to excel in fast-paced environments. Proven experience in managing high-traffic reception areas, coordinating complex schedules, and delivering outstanding customer service. Recognized for strong teamwork and adaptability, consistently fostering seamless operations and enhancing client satisfaction. Committed to driving efficiency and creating positive experiences in every interaction.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist/Salon Manager
Joanna Vargas
06.2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for clients and staff, optimizing daily workflow.
- Developed and implemented customer service protocols to enhance client satisfaction.
- Trained new reception staff on office procedures and software systems, promoting operational consistency.
- Managed complex schedules, prioritizing appointments and engagements for high-profile clients.
- Delivered exceptional customer service to VIP clients, ensuring satisfaction and loyalty.
- Oversaw daily salon operations to ensure exceptional client service and satisfaction.
- Collaborated with management to create promotional materials, driving engagement and client retention strategies.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
Front Desk Receptionist
Infinity Laser Spa
01.2021 - 06.2023
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Schedule appointment's
- Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain safe and clean reception area by complying with procedures, rules, and regulations
- Produced complete and accurate documentation for each customer; including customer contact information, payment information, and records of customer needs
- Assist customers with inquiries and provide them with information on the company's services and products
Head Cashier
ZARA
05.2017 - 12.2022
- The primary responsibilities of the cash and transactions of the store, to supervise, provide support, guidance, and training to all Cashiers. In addition, to lead the Cashier team in delivering excellent service in line with our customer service standards.
- Ensure all departments have sufficient Cashiers cover by planning and managing the Cashiers daily schedule in liaison with the management team.
- Manage the request for change in the store and follows up
- Monitor and record till discrepancies and report them to the relevant department.
- Able to drive for results; understand and drive team to archive sales and KPIS
- Fully train and develop all Cashiers and follow up their performance.
- Manage all devices throughout the store such as IPODS/IPADS, BLUEBIRDS, PRINTERS, TGT, POS.
- Maintain organization standards: shopping bag boxes, supply drawers, register cabling device cabinet and drawer.
- Ensure to organize inventory for devices and follow up monthly by doing monthly inventories also implementing the team with proper care for the devices to ensure compliance.
Sales Associate
HOLLISTER&CO.
06.2015 - 04.2017
- Restocked shelves, prepared for sales, and organized sales floor
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required Kept up to date on fashions and upcoming trends
- Provided support to customers, field inquiries to identify ideal fashion products, and provide recommendations based on customer needs
- Aided customers in finding the best clothing options
- Analyzed customer feedback and suggested strategies for improving customer experience
Child Care Assistant
Help USA
10.2011 - 05.2015
- Promoted good behavior by using the positive reinforcement method.
- Promoted language development skills through reading and storytelling.
Education
HS DIPLOMA -
Fannie Lou Hamer Freedom HS
New York05.2015
MA - Nursing Administration
BEOC
Brooklyn, NY05-2024
Skills
- Management
- Leadership
- Planning
- Time Management
- Positive Reinforcement
- Sales
- Customer Service
LANGUAGES
Spanish
English
Timeline
Front Desk Receptionist/Salon Manager
Joanna Vargas
06.2023 - Current
Front Desk Receptionist
Infinity Laser Spa
01.2021 - 06.2023
Head Cashier
ZARA
05.2017 - 12.2022
Sales Associate
HOLLISTER&CO.
06.2015 - 04.2017
Child Care Assistant
Help USA
10.2011 - 05.2015
HS DIPLOMA -
Fannie Lou Hamer Freedom HS
MA - Nursing Administration
BEOC