Shakira Walker
Residential Management
Toms River,United States
Summary
Versatile, teachable professional with 6 years management/supervisory experience. 10 years experience in a high stress/fast pace environment. Able to multi-task while ensuring timely completion of all deadlines. Proficient in Microsoft Office including Excel and PowerPoint. Working knowledge of Quickbooks. Diversified skills include finance, accounting, proof reading, administrative support, processing payroll, calendar, crisis, and case management. Dual Master's Degree in Criminology & Criminal Justice.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Residential Manager
Eihab Human Services
Howell , NJ
08.2019 - Current
- Supervise staff. Maintain staff schedule.
- Responsible for finance and accounting of home/supervised apartment. Manage and monitor weekly billing to ensure accuracy.
- Maintain facility inventory.
- Process bi-weekly payroll with ADP/Paycom.
- Act as liaison and coordinator for consumer involvement in support groups, self-advocacy, integrated community activities, recreation, and learning independent living skills.
- File, investigate, follow-up on incident/accident reports.
- Administer medication.
- Coordinate individual support planning (ISP) meetings for residents. Participate in 24 hour on-call.
Intake Coordinator
Sundance Hospital
Garland, TX
10.2017 - 08.2019
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Completed pre-certifications as needed.
- Maintain log of received calls and dispositon of calls.
- Completed hospital census daily.
- Maintained open communication with clinical staff, physicians, and administrators of hospital.
Program Administrator
21 Plus, Inc
Toms River, NJ
04.2016 - 05.2017
- Supervised in-home staff
- Maintained staff schedule
- Responsible for finances and accounting of group homes
- Coordinated staff meetings/trainings.]
- Processed bi-weekly payroll.
- Maintained facility inventory
- Administered medication
- Coordinated individual support planning (ISP) meetings for residents
- Participated in weekly on-call
Direct Support Professional/Youth Support Specialist
The Mentor Network
Somerset, NJ
11.2013 - 12.2016
- Supervised foster/at-risk youth and developmental /intellectually disabled individuals
- Assisted with areas of daily living such as personal care, financial management, and community and social integration.
- Attended monthly treatment meetings.
- Provided crisis prevention/counseling and case management
- Administered medication.
Education
Master of Science - Criminology And Criminal Justice
University of Maryland - Eastern Shore
Princess Anne, MD 08.2010 - 12.2012
Bachelor of Arts - Criminal Justice
Saint Peter's University
Jersey City, NJ 08.2005 - 08.2010
Skills
Case management
undefinedTimeline
Residential Manager
Eihab Human Services
08.2019 - Current
Intake Coordinator
Sundance Hospital
10.2017 - 08.2019
Program Administrator
21 Plus, Inc
04.2016 - 05.2017
Direct Support Professional/Youth Support Specialist
The Mentor Network
11.2013 - 12.2016
Master of Science - Criminology And Criminal Justice
University of Maryland - Eastern Shore
08.2010 - 12.2012
Bachelor of Arts - Criminal Justice
Saint Peter's University
08.2005 - 08.2010
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