Shakirah Ford
San Antonio,TX
Summary
I bring to the table both in house and field-tested insight into comprehensive, multimodal based, goal achievement modeling that when placed in the right team setting, will clearly enable the company and myself the continued opportunity to grow and serve others quite successfully.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
9
9
years of professional experience
Work History
Rapid Rehousing Case Manager
SAMMinistries
San Antonio, TX
11.2022 - Current
- Developed individualized service plans to address client needs and ensure comprehensive support.
- Conducted regular assessments to evaluate client progress and adjust intervention strategies accordingly.
- Coordinated housing assistance programs, facilitating access to emergency resources and services.
- Advocated for clients' rights, ensuring equitable access to services and support systems within the community.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Housing Liaison/Case Manager
Haven for Hope
San Antonio, TX
09.2021 - 11.2022
- Serve as a conduit of information between individuals, providers, and the Center for Collaborative Care.
- Mentored new staff on best practices for client engagement and service delivery standards.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Conduct strategic outreach to landlords to assist in placing individuals in affordable housing.
- Multifaceted Housing Liaison identifying scenarios that create, and sustain distinctive, effective, and innovative relationship dynamics with all housing partners.
- Developed training materials for staff onboarding, improving knowledge retention and service consistency.
Administrative Assistant
E. A. E. Construction
San Antonio, TX
06.2021 - 11.2021
- Responsible for assuring administrative professionals stay organized by completing tasks that allow them to focus on more advanced responsibilities.
- Coordinated project schedules and communicated updates to stakeholders.
- Managed office supplies and procurement to ensure operational efficiency.
- Streamlined administrative processes, enhancing workflow efficiency across departments.
- Trained new administrative staff on company protocols and software usage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Case Manager
Endeavors
Houston, TX
10.2018 - 06.2020
- Provided direct guidance to disaster survivors and their families through needs assessment advocacy, information, and referral services as well as crisis intervention / recovery services.
- Responsibilities included but were not limited to adherence to all administrative and data collection policies as well as collaboration with internal and external networks involved with community building activities, supporting the Agency housing mission and adhering to the Agency’s overall policies and procedures.
Shift Supervisor
CVS/Pharmacy
Houston, TX
10.2016 - 04.2018
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored staff on customer service protocols and pharmacy procedures.
- Coordinated inventory management, reducing stock discrepancies through effective monitoring.
- Collaborated with management to develop staffing schedules that optimized coverage and service levels.
- Analyzed sales trends to adjust merchandising strategies and maximize revenue potential.
Education
Associate of Science - Medical Billing & Coding
Colorado Technical University
Colorado Springs, CO12-2013
Certificate - Phlebotomist Technician
Southwestern College
Cincinnati, OH01-2003
Skills
- Problem-solving
- Leasing
- Time management
- Case documentation
- Client advocacy
- Patient assessment
- Staff management
- Community outreach
- Organization and multitasking
- MS office
- Data entry
- Customer service
- Microsoft Excel
Timeline
Rapid Rehousing Case Manager
SAMMinistries
11.2022 - Current
Housing Liaison/Case Manager
Haven for Hope
09.2021 - 11.2022
Administrative Assistant
E. A. E. Construction
06.2021 - 11.2021
Case Manager
Endeavors
10.2018 - 06.2020
Shift Supervisor
CVS/Pharmacy
10.2016 - 04.2018
Associate of Science - Medical Billing & Coding
Colorado Technical University
Certificate - Phlebotomist Technician
Southwestern College