Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAKIRAH MILES

Las Vegas

Summary

Dynamic healthcare professional with extensive experience at Vera Whole Health, excelling in vaccine administration and patient care coordination. Proven ability to enhance patient experiences through effective communication and meticulous referral management. Adept at utilizing Epic EMR systems to streamline operations and ensure high-quality care delivery. Committed to supporting diverse patient populations with compassion and expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver

In- Home Supportive Services
Oakland
10.2019 - 03.2025
  • Facilitated daily living activities such as bathing, dressing, meal preparation, and mobility assistance.
  • Ensured clean and safe environments through dishwashing, laundry, trash removal, and vacuuming.
  • Delivered compassionate care for animals by providing bathing, feeding, and walking services.
  • Coordinated patient schedules for Paratransit services, appointments, and social outings.

RMA/ RPT/ PSR

Vera Whole Health
Henderson
07.2023 - 07.2024
  • Processed referrals and prior authorizations while monitoring follow-ups for BCBS HMO Pathway X plans.
  • Managed front desk operations, scheduling patients and updating insurance information.
  • Collected blood, urine, and plasma specimens, performing on-site lab procedures including HCG and UA tests.
  • Administered injections and vaccines, including Ketorolac, Lidocaine, Tdap, Flu, and Shingrix.
  • Supported chronic and preventative care initiatives through EKGs, A1Cs, and cancer screening gap closures.
  • Ensured continuity of patient care by floating between two clinics as needed.

RMA/ COVID-19 Vaccinator/ Audiology Support

UCSF & Sutter Health
San Francisco
11.2019 - 03.2021
  • Administered high volume of MODERNA vaccinations to diverse patient populations.
  • Supported hearing assessments and managed devices, including iOS/Android Bluetooth setup.
  • Educated patients and caregivers on care coordination and next steps.
  • Cleaned and sanitized equipment and exam spaces to maintain infection control standards.

RMA Float/ Lab Support

DaVita Healthcare Partners
Las Vegas
10.2017 - 04.2019
  • Documented lab quality control logs while managing facility operations.
  • Performed rooming vitals, electronic health record documentation, and front desk responsibilities.
  • Executed lab tasks including phlebotomy, specimen handling, and patient vaccinations.
  • Filled scheduling gaps by floating between urgent and primary care locations.

Education

Certificate - Medical Assistant & Phlebotomy

Northwest Career College
Las Vegas, NV
07-2017

High School Diploma -

Berkeley High School
Berkeley, CA
06-2012

Skills

  • Vaccine administration
  • Epic EMR
  • HER systems
  • Communication
  • Microsoft Office
  • Referral management
  • Patient Care Coordination
  • Vital Signs & Rooming

Certification

  • Registered Medical Assistant
  • Registered Phlebotomy Assistant
  • Basic Life Support/CPR
  • Lab Office Assistant

Timeline

RMA/ RPT/ PSR

Vera Whole Health
07.2023 - 07.2024

RMA/ COVID-19 Vaccinator/ Audiology Support

UCSF & Sutter Health
11.2019 - 03.2021

Caregiver

In- Home Supportive Services
10.2019 - 03.2025

RMA Float/ Lab Support

DaVita Healthcare Partners
10.2017 - 04.2019

Certificate - Medical Assistant & Phlebotomy

Northwest Career College

High School Diploma -

Berkeley High School

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