Microsoft Excel
Shakirah Rutherford
Administrative Assistant
Raleigh,NC
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Cary, NC
10.2020 - Current
- Provide exceptional customer service using soft skills to ensure customer needs are exceeded.
Team Lead
NC Quick Pass
Morrisville, NC
10.2019 - 06.2020
- Coached team on customer service performance, per company guidelines, through evaluating and scoring recorded calls.
- Provided exceptional customer service using soft skills to ensure customer needs were exceeded.
Store Manager
Shoe Dept
Raleigh, NC
03.2017 - 01.2019
- Completed store operational requirements through scheduling and assigning employees to ensure customer service levels and store standards were met.
- Recruited and retained staff by planning and organizing recruiting events and ongoing training.
- Coached and developed staff using performance tracking tool to monitor job results and growth.
- Achieved financial objectives by maintaining inventory and exceeding sales goals, through establishing customer rapport and maintaining a safe and clean store environment.
Assistant Manager
Soma
Raleigh, NC
07.2017 - 01.2018
- Assisted the Store Manager in planning and implementing strategies to attract clientele by analyzing consumer behavior and product adjustment which resulted in sales increasing at the end of the fiscal year.
- Supervised and motivated staff to perform their best, through performance evaluations to help identify hiring and training needs.
- Conducted regular audits to ensure the store was functional and presentable which led to positive inventory numbers.
- Made sure all employees adhered to company's policies and guidelines by using company handbook and keeping employees files up to date.
Store Manager
Gymboree
Columbia, SC
11.2014 - 06.2017
- Developed business strategies which helped to retain and bring in new clientele.
- Exceeded sales goals by training, motivating, coaching, and developing employees.
- Completed store administration and ensured compliance with policies and procedures which resulted in outstanding store conditions.
- Supplied reports to upper management on buying trends and customer needs to increase sales.
- Conducted personnel performance appraisals, using performance trackers, to assess training needs and build career paths.
Education
Associate of Applied Science - Office Administration: Legal Office
Wake Technical Community College
Raleigh, NC 08.2020 - Current
Skills
Customer serviceFunctionalHiringInventoryOrganizingPersonnelPoliciesRapportRecruitingSalesScheduling
Report preparation
Staff education and training
Service standard compliance
Good listening skills
Spreadsheet management
Office administration
Administrative support
Invoice Processing
Employee timesheet processing
Mail handling
Records management
Internal communications
Writing reports
Team Bonding
Spanish fluency
Staff Management
Multi-line Telephone Systems
Supervising staff
Time management
Document conversion
70 WPM typing speed
Letter preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Microsoft Power Point
Timeline
Customer Service Representative
Willis Towers Watson
10.2020 - Current
Associate of Applied Science - Office Administration: Legal Office
Wake Technical Community College
08.2020 - Current
Team Lead
NC Quick Pass
10.2019 - 06.2020
Assistant Manager
Soma
07.2017 - 01.2018
Store Manager
Shoe Dept
03.2017 - 01.2019
Store Manager
Gymboree
11.2014 - 06.2017