Shakirian Santiago
Davenport
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Personal Shopper
Sam’s Club
Orlando
05.2025 - Current
- Assisted members in selecting products based on preferences and needs.
- Maintained knowledge of store inventory and product features for informed recommendations.
- Collaborated with team members to ensure efficient shopping experiences for customers.
- Resolved member inquiries and concerns promptly during the shopping process.
- Organized merchandise displays to improve accessibility and visual appeal for shoppers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Barista
Vanessa’s Coffee Shop
Saint Cloud
05.2022 - 10.2024
- Prepared espresso drinks following established recipes and techniques.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted customers in selecting menu items based on preferences.
- Managed cash register operations and processed customer transactions efficiently.
- Trained new staff on coffee preparation and customer service standards.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure smooth daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Retail Sales Associate
SKECHERS Factory Outlet
Kissimmee
06.2018 - 03.2020
- Assisted customers with product selections and inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards throughout the store.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges following store policies and procedures.
- Restocked shelves and organized inventory to ensure availability.
- Trained new associates on sales techniques and store operations.
Customer Service Representative ( Remote )
Arise
Kissimmee
01.2017 - 07.2018
- Assisted customers with inquiries and provided timely solutions.
- Managed multiple communication channels including phone, email, and chat.
- Resolved customer complaints by identifying root causes effectively.
Host ( Seasonal )
Orlando Science Center
Orlando
09.2016 - 01.2017
- Welcomed and greeted visitors upon arrival at the interactive science museum.
- Assisted guests with information about exhibits and event schedules.
- Coordinated group reservations and facilitated check-in processes.
- Collaborated with team members to maintain a clean and organized environment.
- Engaged visitors with educational demonstrations and hands-on activities.
Pool Attendant
Vacation Village at Parkway
Celebration
06.2013 - 10.2015
- Monitored pool area for safety and cleanliness during operational hours.
- Assisted guests with poolside amenities and provided excellent customer service.
- Enforced pool rules and regulations to ensure a safe environment for all visitors.
- Responded promptly to guest inquiries and resolved any issues efficiently.
- Provided support during special events, ensuring smooth operations at the poolside.
Education
Sunshine State Elite Academy
Kissimmee, FloridaSkills
- Product selection
- Inventory management
- Visual merchandising
- Customer service
- Cash handling
- Problem solving
- Verifying order accuracy
- Payment processing
- Flexible schedule
Languages
Spanish
Native/ Bilingual
Timeline
Personal Shopper
Sam’s Club
05.2025 - Current
Barista
Vanessa’s Coffee Shop
05.2022 - 10.2024
Retail Sales Associate
SKECHERS Factory Outlet
06.2018 - 03.2020
Customer Service Representative ( Remote )
Arise
01.2017 - 07.2018
Host ( Seasonal )
Orlando Science Center
09.2016 - 01.2017
Pool Attendant
Vacation Village at Parkway
06.2013 - 10.2015
Sunshine State Elite Academy