Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

SHAKIRU BOLAJI

STATEN ISLAND,NY

Summary

Patient Group Home Manager known for being active, enthusiastic in liaising for residents. Gifted professional willing to cultivate positive and welcoming setting for residents and staff members alike. Ready for new position involved in creating pleasant and fulfilling atmosphere promoting overall well-being. Compassionate Residential Treatment House Manager dedicated to directing efficient operations in care facility. Offering 7 years of hands-on experience scheduling and supervising staff, proposing house budgets and arranging appointments and calendars. Accommodating and welcoming professional possessing excellent time management, communication and interpersonal skills. Conscientious Social Services Director promoting 7-yearS career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Polished individual boasting background writing grant proposals and conducting extensive research. Bilingual Social Services Director considered multitasking leader with terrific interpersonal and communication skills. Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional with 3 years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

IT Consultant

Optimum
Staten Island
03.2022 - Current
  • Reviewed technology update proposals and status reports to address company challenges and issues
  • Researched and analyzed technology developments, ascertaining results to evaluate technical designs
  • Conducted project reviews based on organizational principles, policies and practices
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices to reduce security incidents
  • Supported quality control processes by monitoring activities and reporting
  • Conducted multiple tests at once using automated equipment and computerized instruments
  • Documented medical test data and results in patient medical records
  • Implemented improvements and new techniques discovered through conferences and professional trade publications.

IT Consultant

CSI Companies
FLORIDA
01.2022 - Current
  • Troubleshoot malfunctions with systems and programs to pinpoint root cause of issues
  • Coordinated installation of updated computer programs and systems
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis
  • Communicated with physicians to discuss lab test findings, procedures and other relevant information
  • Used microscopes and cell counters to perform assigned tasks
  • Supported quality control processes by monitoring activities and reporting
  • Documented medical test data and results in patient medical records
  • Trained, coached and oversaw daily work of medical lab technicians
  • Launched new quality control measures by identifying deficiencies or issues to determine and document solutions
  • Kept patient information properly secured and confidential
  • Conducted technical troubleshooting of hematology analyzer and other lab equipment.

Supervisor

New York State office for People with Developmental Disabilties
STTASEN ISLAND , NY
08.2018 - 01.2022
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Developed and implemented policies, procedures and objectives for group home.
  • Monitored staff performance to ensure compliance with regulations and standards.
  • Provided guidance and support to staff in handling challenging situations with residents.
  • Maintained accurate records of resident progress reports, incident reports, medication administration logs.
  • Ensured that all required documents are completed accurately including intake forms, consent forms, assessments.
  • Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
  • Provided crisis intervention when necessary by following established protocol.

Claim Supervisor

Choice Home Warranty
Somerset, NJ
01.2018 - 08.2018
  • Assist customers via inbound telephone calls from in accordance with all CHW policies and procedures
  • Capturing information and entering data in computer in a timely manner
  • Processing customer service delivery, including service initiation and general customer service throughout service/claim process
  • Follows up with customers and contractors to ensure customer service issues are resolved
  • Documenting disposition of calls through applicable database and/or reporting
  • Processing customer claims and follow up as needed.
  • Managed a team of 10 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
  • Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.

Supervisor

Eden II Programs
Staten Island, NY
07.2016 - 08.2018
  • Developed and implemented policies, procedures and objectives for group home.
  • Coordinated with other departments such as social services, medical teams, and community organizations to provide optimal care for residents.
  • Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
  • Maintained records for resident funds, bank accounts and petty cash using [Software].
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Encouraged residents to independently interact with others, make decisions and participate in community activities.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Approved activities complied with facility's policies, adhered to budget and offered educational value.

Home Care Services

Stella Orton
Staten Island, NY
06.2016 - 08.2017
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
  • Check patients' pulse, temperature, and respiration
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Obtained information about client’s medical history; such as drug history, complaints, and allergies.

Modest Communty Services Association INC.

Richmond COUNTY, NY
10.2016 - 03.2017
  • Cooked appetizing meals and snacks for the residents
  • Assisted in cleansing enemas, catheterizations, and bladder irrigations
  • Monitored expiration of medical supplies and medications
  • Performed clerical duties, such as word-processing, data entry, answering phones, and filing.

Home Health Care Worker

Margret Ultra Home Care
Beach Street, NY
05.2016 - 02.2017
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Care for children who are disabled or who have sick or disabled parents.
  • Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
  • Developed individualized care plans for each client based on their physical and mental needs.

Cashier

Walmart
New Jersey
  • Greet customers as they arrive in the store and provide them with information regarding products and services
  • Respond to customers' complaints and take necessary action to resolve their issues
  • Take payment in exchange for items or merchandise sold
  • Safely bag, box, and wrap purchased items
  • Identify prices of goods through tags or scanner
  • Enter transactions in the cash register and provide customers with the total bill
  • Sort and count currency and coins
  • Issue receipts and change to customers
  • Count and reconcile cash at the beginning and ending of each shift
  • Process exchanges and refunds
  • Ensure that all checkout counters have enough cash
  • Process credit/debit card and check payments
  • Weigh items and determine prices of the same
  • Issue trading stamps and gift cards
  • Perform the duties of a customer service representative when required
  • Create and maintain periodic sales reports and spreadsheets
  • Assist staff in stocking shelves, rotating merchandise, and marking prices
  • Ensure proper management of daily cash accounts
  • Ensure cleanliness and maintenance of checkout areas
  • Address customers' concerns proactively
  • Open and close tills
  • Train other staff members to work as cashiers
  • Maintain knowledge of store inventory and sales activities
  • Maintain the confidentiality of sensitive information
  • Build positive and good working relationships with other staff members.

Education

Bachelor of Science: Computer Engineering Technology -

North American University

Skills

  • Setup
  • Architecture skills
  • Delegation
  • Testcode
  • Crisis intervention
  • Patients
  • Personable
  • Courteous
  • Hardware
  • Business partners
  • Specimen analysis
  • Excel
  • SQL
  • Efficient and reliable
  • Leadership support
  • Powerpoint
  • Quickbook
  • Computer skills
  • Companionship
  • HTML
  • Google sheet
  • Linux
  • Medical technology
  • Active listeninH
  • Communication
  • Service orientation
  • Quality assurance controls
  • Conflict resolution
  • Relationship building
  • Multitasking
  • Good work ethic
  • Data management
  • Database development
  • Application development
  • Expense analysis
  • Project coordination
  • Time management
  • Approachable
  • Project management
  • Agile work processes
  • Friendly, positive attitude
  • Behavioral Management
  • Staff Training and Development
  • Activity Scheduling
  • First-aid and CPR
  • Program Planning
  • Team Management
  • Supply Ordering
  • Personal care assistance
  • Emergency Preparedness
  • Scheduling
  • Developmental Disabilities
  • Staff Scheduling
  • Group home oversight
  • Behavioral support
  • Activity Planning

Languages

  • English, Full Professional
  • Yoruba, Native/Bilingual

References

References available upon request.

Timeline

IT Consultant

Optimum
03.2022 - Current

IT Consultant

CSI Companies
01.2022 - Current

Supervisor

New York State office for People with Developmental Disabilties
08.2018 - 01.2022

Claim Supervisor

Choice Home Warranty
01.2018 - 08.2018

Modest Communty Services Association INC.

10.2016 - 03.2017

Supervisor

Eden II Programs
07.2016 - 08.2018

Home Care Services

Stella Orton
06.2016 - 08.2017

Home Health Care Worker

Margret Ultra Home Care
05.2016 - 02.2017

Cashier

Walmart

Bachelor of Science: Computer Engineering Technology -

North American University
SHAKIRU BOLAJI