Summary
Overview
Work History
Education
Skills
Timeline
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Sha'kisha Johnson

Benton Harbor,MI

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

16
16
years of professional experience

Work History

Manager

Dairy Queen Grill & Chill
08.2014 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Team Leader

Gordon Food Service
06.2022 - 09.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Shift Leader

Little Caesars Pizza
06.2007 - 08.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

High School Diploma -

Benton Harbor High School
Benton Harbor, MI
06.2006

Skills

  • Strategic Planning
  • Marketing
  • Staff Development
  • Performance Management
  • Complaint Resolution
  • Product Knowledge

Timeline

Team Leader

Gordon Food Service
06.2022 - 09.2022

Manager

Dairy Queen Grill & Chill
08.2014 - Current

Shift Leader

Little Caesars Pizza
06.2007 - 08.2014

High School Diploma -

Benton Harbor High School

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Sha'kisha Johnson