SHAKITA CLARK
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Office Worker/Police Tech Trainee
City of New Orleans/NOPD
New Orleans, LA
03.2022 - Current
- Managed front desk operations such as answering phones and responding to emails.
- Processed invoices and purchase orders for office.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Ordered supplies needed for daily operations within the office.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Organized files, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Cashier/Call Center Representative
Harrah's Casino New Orleans
New Orleans, LA
02.2007 - 03.2022
- Educated customers on company systems, form completion and access to services.
- Consistently maintained 100% customer service satisfaction ratings through quality control and fast pace .
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Cash and credit card handling.
Education
High School Diploma -
John F Kennedy High School
New Orleans, LA05.1995
Delgado Community College
New Orleans, LASkills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Creative Problem Solving
- Calm and Professional Under Pressure
- Office Administration
- Maintaining files
- Scheduling
- Multitasking
- Clerical Support
- Data Entry
- Order Office Supplies
Timeline
Office Worker/Police Tech Trainee
City of New Orleans/NOPD
03.2022 - Current
Cashier/Call Center Representative
Harrah's Casino New Orleans
02.2007 - 03.2022
High School Diploma -
John F Kennedy High School
Delgado Community College
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