Summary
Overview
Work History
Education
Skills
Timeline
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Shakita Daniels

Petersburg,IL

Summary

Highly motivated professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

20
20
years of professional experience

Work History

MEMBER ADVOCATE

Businessolver
WEST Des Moines
07.2021 - 05.2024
  • Guided vulnerable individuals through healthcare processes
  • Engaged with customers to identify requirements
  • Addressed staff concerns, enhanced workflow, and maintained high customer satisfaction
  • Managed employee and company enrollment processes
  • Handled member inquiries through phone, email, and face-to-face communication.
  • Assisted with comprehension of insurance policies for members
  • Facilitated understanding of available benefits for members
  • Managed complaints with efficiency and effectiveness.
  • Provided guidance on insurance policies and procedures to members.
  • Assisted members with understanding their benefit plans and coverage options.
  • Responded to member inquiries and requests for services via phone.
  • Maintained accurate records of all interactions with members.
  • Processed membership applications, renewals, changes, and cancellations.
  • Performed data entry tasks related to membership information updates.
  • Interfaced with other departments to ensure timely resolution of issues.
  • Ensured compliance with industry regulations related to customer service.
  • Applied HIPAA privacy and security regulations while handling patient information.

UNEMPLOYMENT CLAIMS SPECIALIST

Briljent, LLC
FORT Wayne
08.2020 - 07.2021
  • Enhanced skills through consistent analysis of various materials
  • Facilitated discussions with individuals from various ethnicities during the application procedure
  • Assessed applications for compliance with program criteria
  • Assessed client data for claim evaluations
  • Ensured submitted documents' accuracy
  • Provided guidance and assistance to claimants in completing applications.
  • Investigated eligibility requirements for unemployment benefits.
  • Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
  • Addressed inconsistencies in income reports from claimants and employers
  • Assessed individual circumstances to determine benefit eligibility
  • Oversaw pending cases to guarantee timely resolutions.
  • Calculated weekly benefit amounts according to established guidelines.
  • Advised claimants about their rights under the applicable state law.
  • Recorded applicant information into the database for efficient communication
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

PHLEBOTOMIST

HSHS St. John's Hospital
SPRINGFIELD
02.2018 - 08.2020
  • Assembled tourniquets, needles, blood collection devices for work trays
  • Handled vacutainer tubes and tourniquets for efficient blood collection
  • Mitigated health risks by following infection control protocols
  • Managed inventory for phlebotomy supplies in cart or carrier
  • Performed bedside tests like bleeding time assessments and logged findings in patient charts
  • Ranked daily tasks according to collection priority
  • Correctly labeled vacutainer tubes with patient's name, date, and time of collection
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Documented patient information into electronic medical records system.
  • Supervised supply inventory for phlebotomy services
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Prepared specimens for transport to external laboratories.

PHLEBOTOMIST

Mississippi Valley Regional Blood Center
SPRINGFIELD
05.2017 - 02.2018
  • Screened potential donors for eligibility
  • Oversaw patient flow management and phone screenings
  • Logged each specimen with initials, date, and time
  • Assembled medical supplies such as tourniquets, needles, and blood collection equipment
  • Ensured patient safety through rigorous infection control measures
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Provided assistance to clinical staff during patient visits.
  • Educated patients on proper blood draw techniques.
  • Validated patient data before gathering specimens
  • Calibrated equipment according to manufacturer specifications.
  • Followed all safety protocols when handling hazardous materials.
  • Processed samples accurately and efficiently.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Updated patient records electronically
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Responded quickly and effectively to emergency situations.
  • Maintained accurate records of collected specimens and test results.
  • Identified suitable veins for puncture using sterilized needles and vials
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Maintained regular inventory of phlebotomy equipment

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Convey Health Solutions
Decatur
10.2016 - 05.2017
  • Handled inbound calls to convey product benefits
  • Adjusted customer coverage to resolve conflicts
  • Conducted cross-training for customer service managers
  • Demonstrated expertise in basic medical terminology
  • Updated with product iterations
  • Greeted customers and provided prompt, courteous service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Maintained accurate records of customer interactions and transactions.
  • Researched relevant policy information to answer customer questions.
  • Generated reports based on client data to analyze trends in customer service needs.
  • Advised customers on available coverage options that best fit their individual needs.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Collaborated with colleagues from other departments to resolve escalated customer issues.

LOAN CONSULTANT

Wells Fargo Home Mortgage
SPRINGFIELD
07.2016 - 10.2016
  • Secured copies of applicants' credit reports
  • Copied supporting documents for client files
  • Guaranteed accuracy and dependability of data
  • Evaluated customer applications to identify growth opportunities
  • Developed loan documents and gathered necessary information from clients.
  • Conducted credit checks to verify customer eligibility for loans.
  • Reviewed financial statements and other records to assess customers' ability to repay loans.
  • Processed loan applications and submitted them for approval or rejection by lenders.
  • Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
  • Reviewed financial statements and tax documents to determine creditworthiness
  • Reviewed loan agreements to confirm completeness and accuracy.

TEAM MEMBER

Chick-fil-A
SPRINGFIELD
01.2016 - 07.2016
  • Monitored and evaluated data to measure compliance outcomes
  • Collaborated with management on inventory procurement
  • Successfully communicated with team members to navigate job responsibilities
  • Maintained cleanliness and organization of work areas to enhance efficiency
  • Built solid relationships with coworkers and managers
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness in the work area throughout the shift
  • Collaborated with team members to maximize productivity and efficiency.
  • Ensured cleanliness of the work area all shift long.
  • Welcomed customers with a pleasant attitude upon entry.
  • Addressed customer concerns swiftly with courtesy
  • Participated in training sessions for new employees when needed.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Addressed customer needs, responding to specific requests.
  • Cultivated strong rapport with customers through welcoming interactions

SHIFT MANAGER

McDonald's
SPRINGFIELD
04.2014 - 05.2015
  • Addressed customer concerns with empathy
  • Pursued opportunities for personal growth
  • Oversaw and directed merchandise processing
  • Handled customer calls promptly and courteously
  • Monitored employee performance to meet business and customer demands
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Trained new staff members on customer service procedures
  • Led training sessions for new employees on customer service essentials
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Guaranteed all opening and closing duties met established guidelines
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Implemented safety protocols for equipment use within the store
  • Coordinated shift transitions to ensure seamless customer service.

AUTOMATED LOGISTICAL SPECIALIST (92A)

US Army Springfield Company HQ
Springfield
02.2004 - 06.2010
  • Handled daily logistics for more than packages daily
  • Valued punctuality, consistently maintaining an excellent attendance record
  • Coordinated daily and weekly logistics schedules
  • Monitored transportation costs and provided detailed reports
  • Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
  • Developed a system to track all supplies using barcode scanners.
  • Created reports on inventory levels, movement of items, and stock requirements.
  • Performed systematic inventory checks to maintain record accuracy.
  • Organized storage areas for efficient retrieval of materials.
  • Managed logistics for incoming and outgoing materials
  • Assisted in loading and unloading shipments from trucks and other vehicles.
  • Coordinated with vendors to order necessary materials as needed.
  • Ensured that orders were placed in accordance with government regulations and policies.
  • Provided technical support to personnel on the use of automated logistics systems.
  • Utilized various software programs to monitor material status information, develop projections, and generate reports regarding supply activity.
  • Identified discrepancies between actual inventory counts and computer records.
  • Addressed issues in supply ordering and receiving
  • Performed maintenance checks on vehicles used to transport supplies.
  • Processed requisitions for equipment, parts, and services through appropriate channels.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Ensured documents were accurate before approving deliveries
  • Inspected equipment to ensure specification adherence
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Reported employee time, job expenses and inspections results in work records.

Education

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT -

Western Governors University
04.2026

ASSOCIATE OF SCIENCE IN PARALEGAL STUDIES -

ITT Technical Institute
IN

HIGH SCHOOL -

Springfield High School
IL, US

Skills

  • Problem resolution
  • Regulatory compliance
  • Team building
  • Communications
  • Organization
  • Supervisory experience
  • Customer Engagement
  • Patient identity verification
  • Registration management
  • Quality Assurance
  • Multitasking and Organization
  • Team Leadership
  • Medical Terminology
  • Phone and Email Etiquette
  • Insurance Billing
  • Information Collection
  • Complaint processing
  • Call Screening
  • Payment Processing
  • MS Office
  • Performance Monitoring
  • Telephone Etiquette
  • Time Management
  • Claims Processing
  • Confidentiality
  • Research skills
  • Policy Interpretation
  • Attention to Detail
  • Active Listening
  • Reference checking
  • Adaptability and Flexibility
  • Financial Analysis
  • Task Prioritization
  • Reliability
  • Documentation and paperwork
  • Training skills
  • Relationship Building
  • Professional Demeanor
  • Continuous Improvement
  • Fraud Detection
  • Adaptability
  • Risk Assessment
  • Excellent Communication
  • Payment Collection
  • Critical Thinking
  • Confidentiality Practices
  • Recordkeeping and data input
  • Written Communication
  • Program understanding and advisement
  • Eligibility Determination
  • Computer Proficiency
  • Communication Skills
  • Problem-solving abilities
  • Documentation skills
  • De-Escalation Techniques
  • Team Collaboration
  • Delivery Inspection
  • Inventory documentation
  • Coordinating transportation
  • Increasing efficiency and productivity
  • Inventory Restocking
  • Shipment coordinating
  • Inspecting goods
  • Materials Handling
  • Warehousing and delivery
  • Import/export requirements knowledge
  • Validating supplies
  • Overseeing deliveries
  • Updating logs
  • Warehouse Management
  • Reverse Logistics
  • Account managing
  • Shipment Receiving
  • Resolving Problems
  • Safety practices
  • Paperwork Processing
  • Venipuncture
  • Patient confidentiality
  • Infection Control
  • Blood collection
  • Specimen Preparation
  • Data Entry
  • Medical records handling
  • Donor screening
  • Medical Testing
  • Blood transfusions
  • Medical Records Maintenance
  • Specimen handling
  • Specimen labeling procedures
  • Medical terminology knowledge
  • Proper labeling
  • Sample and specimen collection
  • Sample labeling
  • Sanitation and sterilization
  • Quality control guidelines
  • Patient support
  • Hemoglobin Testing
  • Recording data
  • Medical office administration
  • Specimen collection and storage
  • HIPAA
  • Communication abilities
  • Patient Care
  • Therapeutic phlebotomy
  • Venipuncture Expertise
  • Venipuncture and capillary puncture
  • Medical Records Management
  • HIPAA Compliance
  • Quality Control
  • Patient preparation
  • Staff Management

Timeline

MEMBER ADVOCATE

Businessolver
07.2021 - 05.2024

UNEMPLOYMENT CLAIMS SPECIALIST

Briljent, LLC
08.2020 - 07.2021

PHLEBOTOMIST

HSHS St. John's Hospital
02.2018 - 08.2020

PHLEBOTOMIST

Mississippi Valley Regional Blood Center
05.2017 - 02.2018

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Convey Health Solutions
10.2016 - 05.2017

LOAN CONSULTANT

Wells Fargo Home Mortgage
07.2016 - 10.2016

TEAM MEMBER

Chick-fil-A
01.2016 - 07.2016

SHIFT MANAGER

McDonald's
04.2014 - 05.2015

AUTOMATED LOGISTICAL SPECIALIST (92A)

US Army Springfield Company HQ
02.2004 - 06.2010

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT -

Western Governors University

ASSOCIATE OF SCIENCE IN PARALEGAL STUDIES -

ITT Technical Institute

HIGH SCHOOL -

Springfield High School

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Shakita Daniels