SHAKITA DAVIS
Virginia Beach,Virginia
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Manager
Liberty Tax
12.2011 - Current
- Managed incoming and outgoing calls for busy tax office
- Scheduled and confirmed appointments for entire tax team
- Processed tax returns & checks
- Processed Payroll
- Conduct Interviews
- Make schedule
- Passed out Tax Checks
- Organized all documentation for each folder/client
Rental Sales Agent
Avis Budget Group
06.2023 - 01.2024
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Executed sales and marketing initiatives to increase revenue for company.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Paid attention to detail while completing assignments.
Office Administrative Assistant
Universal Pest Services
05.2022 - 01.2023
- Responded to inquiries from over 50 plus callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Acted as first point of contact and set appointments for prospective clients.
- Generated leads and established relationships with potential customers through inbound telephone calls.
Mortgage Loan Processor/Receptionist
Tyre Neck Mortgage
01.2016 - 01.2018
- Assisted senior-level credit officers with complex loan applications
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending
- Performed daily maintenance of the loan applicant database
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Provided expert financial advice on mortgage and both educational and personal loans
Personal Care/ Companion Aide
Georgina Pender
09.2016 - 11.2017
- Provide basic care to clients such as bathing, toileting, shaving, dressing and feeding
- Assist with activities of daily living
- Chart and take vital signs and weight
- Assist with ambulation
Personal Care Aide
Lavisha Johnson
12.2013 - 09.2016
- Cook client meals and keep home clean
- Change linens, launder clothing and put away items
- Perform housekeeping activities and sort mail
- Organize and lay out medicine
- Follow family and Healthcare plans and complete therapy activities
Education
High School -
Tallwood High School
Nursing Assistant -
Training Solutions
Norfolk, VACommunity Personal Care - undefined
Skills
- Wound cleaning/care ability
- Medical Terminology
- Compassion
- Dependability
- Documentation
- HIPAA compliance
Timeline
Rental Sales Agent
Avis Budget Group
06.2023 - 01.2024
Office Administrative Assistant
Universal Pest Services
05.2022 - 01.2023
Personal Care/ Companion Aide
Georgina Pender
09.2016 - 11.2017
Mortgage Loan Processor/Receptionist
Tyre Neck Mortgage
01.2016 - 01.2018
Personal Care Aide
Lavisha Johnson
12.2013 - 09.2016
Manager
Liberty Tax
12.2011 - Current
Community Personal Care - undefined
High School -
Tallwood High School
Nursing Assistant -
Training Solutions
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