SHAKITA D. GOBER
Locust Grove
Summary
Dedicated professional with over 20 years of diverse administrative and managerial experience, seeking a job in the customer care field. Skilled in client service, office management and maintaining confidentiality: adept at coordinating appointments and managing inquiries. Proven ability to enhance operational efficiency and customer satisfaction, with a strong background in training and process improvement. Analyze Employees Detail Oriented Initiating Action Coordinated Interviews Team Player Adapt Multitasker Developed Interns HIPPA Compliant Self-Motivated
Overview
26
26
years of professional experience
Work History
Chiropractic Clinical Assistant / Corporate Office Employee
Hurt 911 Injury
05.2015 - Current
- Over 20 years’ experience handling heavy cash, check and credit card payments.
- Answer questions concerning cases that patients are previously or currently treating on.
- Facilitated concerning issues that may arise in the clinics
- Provide proactive customer outreach by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Assist other employees by determining the safest and most proper, but accurate route when handling problems within the clinic.
- Handling production of documents for upcoming cases that are going to trial by creating invoices, for payment through check or credit card.
- Ability to assist the doctor with issues / complaints from patients in a timely but professional manner via phone or in person.
- Monitor supplies within the company, that were distributed to the different clinics.
- Assist patients with the check-in and paperwork process to start treatment after a chiropractic medical concern.
- Contributes to team efforts by accomplishing related results as needed.
- Attend and participate in all meetings concerning safety and company protocols.
- Takes initiative to go pick up equipment when needed to complete a job in a timely manner
- Developing and documenting knowledgeable info for clinical content concerning patients
Publix Pharmacy
03.2000 - 07.2013
Education
High School -
Avondale High School
05.1994
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Anthem College
07.2013
Skills
- Appointment scheduling
- Patient care coordination
- Medical terminology
Timeline
Chiropractic Clinical Assistant / Corporate Office Employee
Hurt 911 Injury
05.2015 - Current
Publix Pharmacy
03.2000 - 07.2013
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Anthem College
High School -
Avondale High School