Sha’Kita Franklin
Raleigh,NC
Summary
Personable and detail-focused professional with compelling interest in supporting individuals through determination processes. Possesing strong analytical abilities and familiarity with regulatory guidelines, coupled with excellent data entry and case management skills. I am dedicated to making a significant impact by ensuring accurate and timely assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Energy Eligibility Caseworker II
Wake County
10.2024 - Current
- Interacts extensively with clients, outside agencies, vendors and vendor payment team to provide information about services
- Gather information and to pledge and facilitate financial payments to prevent disconnection of utilities, provide for reconnection or new for service, for rent deposits or to eviction prevention
- Works in a fast-paced environment with tight deadlines within a team of professionals focused on agency goals and outcomes
- Communicates within and outside Work Group to obtain information or explain practices and policies
- Responsible for providing, guidance, coaching, and training to lower-level support employees
Eligibility Specialist E-10
State of Michigan
07.2021 - 02.2024
- Processing and evaluating applications for food assistance, Energy service, Medicaid and Child Development Care
- Requesting verifications of documentation needed to determine eligibility according to program policies
- Conduct interviews for each individual/family that applies for public assistance
- Monitors case status by reviewing eligibility and income reports, processing mid certifications and redetermination
- Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/agencies to help them meet their needs
- Providing all families with information about the expectations and goals of the Michigan Department of Health and Human Services (MDHHS)
- Explains procedures and actions taken, responding to clients' requests for information or desire to appeal decisions or denials, and meets with clients at case closure to review reasons for ineligibility
Foster Care Specialist
Spectrum Human Services
01.2020 - 07.2021
- Provides social work services to families for support in the process of family reunification or appropriate permanent placement
- Educate, teach and model skills in parenting, childcare, communication, household management and other needed areas in order to strengthen the overall family functioning
- Attends and represents the agency at all required court hearings, giving testimony, making recommendations as approved by the immediate supervisor, and complying with Court
- Implements and monitors quality individual, group, and/or family counseling according to specific treatment plans
- Completes all required paperwork, (updated assessments/treatments plans, case notes, phone logs, court
- Provides face-to-face contact with assigned clients, per contract requirements
- Schedules, organizes and attends Team Decision Meetings
- Participates in scheduled case conferences with collaborating agency
- Maintains a flexible work schedule that provides accessibility that supports the needs of the each client’s need
- Develops and revises strategies and diverse treatment plans for assigned clients according to each client’s need
Juvenile Detention Specialist
Wayne County Juvenile Detention Center
07.2018 - 01.2020
- Quality control and security of living quarters, maintaining whereabouts of all residents
- Instructing and supervising the youth in personal hygiene and housekeeping activities
- Maintaining timely and accurate documentation of daily shift occurrences
- Counseling of behavioral issues, use of crisis intervention, and de-escalation techniques
- Aid in rehabilitation and counseling of residents
Patient Service Associate
Michigan Medicine (Radiology)
11.2017 - 07.2018
- Provide exceptional customer service in an ambulatory setting by facilitating business processes
- Answering telephones in a call center setting
- Provide check in services in a specialty care department
- Provide general information to staff and patients
- Manage incoming telephone calls, confirms patient charges, collects payments, and reconciles cash collections
- Prepare, maintain and update patient documentation
Education
BA - Sociology
Oakland University
Rochester, MISkills
- Documentation
- Professionalism
- Case Management
- Managerial practices
- Interpersonal
- Communication
- Data Analysis
- Information Management
- Data Entry
- Professional development
- Conflict Resolution
- Critical Thinking
- Program policy
- Personal development
- Data collection
- Employee Development
- Detailed oriented
- Teamwork
- Time management abilities
- Needs assessment
- Cultural sensitivity
- Verbal communication
Certification
Certificate: DEI Training
Timeline
Energy Eligibility Caseworker II
Wake County
10.2024 - Current
Eligibility Specialist E-10
State of Michigan
07.2021 - 02.2024
Foster Care Specialist
Spectrum Human Services
01.2020 - 07.2021
Juvenile Detention Specialist
Wayne County Juvenile Detention Center
07.2018 - 01.2020
Patient Service Associate
Michigan Medicine (Radiology)
11.2017 - 07.2018
BA - Sociology
Oakland University
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