Shakita Green
Brooklyn Park,MN
Summary
Compassionate PCA with expertise in patient care and personalized support. Enhances client well-being through effective communication and problem-solving in fast-paced environments. Skilled in vital signs monitoring, patient hygiene assistance, and medication administration, fostering teamwork and ensuring optimal patient comfort. Dedicated professional with a strong background in compassionate care and customer service. Proven ability to resolve issues promptly, enhance client satisfaction, and foster team collaboration. Ready to contribute to a positive care environment.
Overview
9
9
years of professional experience
Work History
PCA worker
Just Comfort Inc
Minneapolis, Minnesota
09.2019 - 04.2024
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with daily living activities and personal care to enhance independence and quality of life.
- Supported clients in social activities to foster connections and improve overall well-being.
- Communicated with healthcare professionals and family members to ensure cohesive care and support.
Customer Service Representative
Home Depot
Maple Grove, Minnesota
10.2020 - 06.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints and provided solutions promptly.
- Guided customers in product selection and addressed inquiries to enhance satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Responded to customer inquiries with accurate product and service information to ensure clarity.
- Collaborated with team members to ensure a smooth shopping experience.
- Cultivated strong customer relationships to foster loyalty and repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed transactions accurately using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Home Depot
Maple Grove, Minnesota
10.2020 - 06.2022
- Managed cash register, ensuring accurate cash balancing.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions using point-of-sale systems.
- Assisted customers in locating products throughout the store.
- Educated customers on product features and promotions.
- Addressed customer inquiries and resolved issues, improving satisfaction.
- Supported team by completing assigned tasks, ensuring smooth operations.
Bakery Worker
Walmart
Brooklyn Park, Minnesota
05.2015 - 12.2015
- Prepared baked goods following company recipes and quality standards.
- Operated ovens and baking equipment efficiently and safely.
- Followed food safety protocols to maintain product quality.
- Cleaned and sanitized baking equipment and utensils to uphold hygiene standards and maintain optimal operation.
- Maintained cleanliness and organization in the bakery area.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
Clothing Sales Associate
Walmart
Brooklyn Park, Minnesota
05.2015 - 12.2015
- Ensured visual presentation standards and organized merchandise displays to enhance shopping experience.
- Folded and hung clothing items to maintain store standards and facilitate customer access.
- Restocked shelves to maximize product availability for customers.
- Restocked shelves with new merchandise to ensure product availability for customers.
Education
Associate in Information Technology - Information Technology
Rasmussen University
Mankato, MN02-2026
Skills
- Medication reminders
- Mobility support
- Meal preparation
- Compassionate care
- Patient services
- HIPAA compliance
- Customer service
- Effective communication
- Team collaboration
- Technical support
- Problem solving
- Time management
- Data analysis
- Network troubleshooting
- Microsoft Office
- Active listening
Timeline
Customer Service Representative
Home Depot
10.2020 - 06.2022
Cashier
Home Depot
10.2020 - 06.2022
PCA worker
Just Comfort Inc
09.2019 - 04.2024
Bakery Worker
Walmart
05.2015 - 12.2015
Clothing Sales Associate
Walmart
05.2015 - 12.2015
Associate in Information Technology - Information Technology
Rasmussen University