Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information
Timeline
Generic

Shakita Jones

Pensacola,United States

Summary

I Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. I have also been recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner

Sha's Upscale Cleaning LLC
10.2019 - Current
  • Manage scheduling, book clients, and handle payroll when required

Escalation Specialist

Alorica
05.2018 - 01.2023
  • I received calls as an ending resolution
  • I de-escalated calls from customers who were not able to get the adequate help they needed from previous departments
  • I also received payments, troubleshooting, set payment arrangements
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
  • Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
  • Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
  • Escalated customer issues to management for appropriate action to be taken.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Investigated and resolved accounting, service and delivery concerns.

Front Desk Receptionist

The Hilton Garden Inn
10.2017 - 04.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Routed incoming mail and messages to relevant personnel without delay.

Quality Inspector

Hilton Garden Inn
08.2015 - 09.2017
  • Cleaned and stocked guests rooms before/after arrivals
  • Promoted to inspector I also helped the front desk with booking reservations, processing payments and checking guest in

Sitter/Caregiver

Self employed
04.2016 - 01.2017
  • I performed light/moderate house work for clients along with preparing, cooking, and shopping for my clients
  • Assists clients with dressing and grooming
  • Provide companionship over all !

Education

Business Administration -

Pensacola State College
Pensacola

High School Diploma - General Studies

Pensacola High School
Pensacola, FL

Skills

  • Housekeeping
  • Microsoft Office
  • Excel
  • Time Management
  • Word
  • Commercial Cleaning
  • Residential Cleaning
  • Caregiving
  • Cooking
  • Home Care
  • Management
  • Customer service
  • Accounts receivable
  • Accounts payable
  • Customer Relations
  • Small business operations
  • Attention to Detail
  • Customer Service
  • Effective leader
  • Scheduling
  • Quality Assurance
  • Verbal and written communication
  • Relationship Building

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information

I am a part time Substitute Teacher I’ve been with the school board since March 2023

Timeline

Owner

Sha's Upscale Cleaning LLC
10.2019 - Current

Escalation Specialist

Alorica
05.2018 - 01.2023

Front Desk Receptionist

The Hilton Garden Inn
10.2017 - 04.2018

Sitter/Caregiver

Self employed
04.2016 - 01.2017

Quality Inspector

Hilton Garden Inn
08.2015 - 09.2017

Business Administration -

Pensacola State College

High School Diploma - General Studies

Pensacola High School

Similar Profiles

CREATE PROFILE
Shakita Jones