Summary
Overview
Work History
Education
Skills
Current: Board of Directors (member) Greystone Farms Homeowners Association
Timeline
Generic

Shakita Milton

Fayetteville,NC

Summary

Dynamic leader with a proven track record who is adept in operations management and strategic planning. Excelled in enhancing customer relations and driving sales strategies, achieving significant revenue growth. Skilled in team building and marketing, consistently surpassing goals through innovative solutions and effective management. Results-driven leadership with forward-thinking approach centered on company success and competitive growth while demonstrating a record of success in building successful teams and managing profitable operations.

Overview

14
14
years of professional experience

Work History

Salon Owner/Operator

Fix Your Face Artistry, LLC
10.2019 - Current
    • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
    • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
    • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
    • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
    • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
    • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
    • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
    • Introduced loyalty programs to incentivize repeat business from satisfied customers.
    • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Logistics Coordinator

Ping IT Services
01.2019 - 11.2021
    • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
    • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
    • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
    • Streamlined inventory management for reduced waste and improved cost control.
    • Prepared and presented reports to management on logistics performance.
    • Liaised with internal and external stakeholders to facilitate smooth operations.
    • Built and established relationships with staff and vendors.
    • Analyzed customer requirements and provided customized logistics solutions.

Cosmetic Sales Manager

Lancome Cosmetics
06.2013 - 04.2018
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Implemented targeted marketing campaigns for social media platforms, boosting online engagement and brand recognition.
  • Organized in-store events for product launches, resulting in higher foot traffic and sales growth.
  • Ensured compliance with all local health regulations related to sanitation practices in the cosmetics department, maintaining a safe environment for customers and employees alike.
  • Analyzed sales data to identify trends, optimize pricing strategies, and improve overall profitability.
  • Leveraged industry networking events to build connections with valuable partners and gain insight into emerging trends in the cosmetics field.
  • Collaborated with suppliers to ensure timely delivery of products and maintain optimal inventory levels.
  • Partnered with human resources to recruit and retain top talent for the cosmetics department, maintaining a high-performing team.
  • Increased sales by developing and implementing effective cosmetic product promotions.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed visual merchandising displays for cosmetics department, creating an appealing shopping environment that attracted customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Relationship Banker

Extraco Banks
01.2011 - 05.2013
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
  • Collaborated with branch team members to achieve sales targets and improve overall performance.
  • Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
  • Coordinated with internal departments such as credit analysis or risk management teams for obtaining necessary approvals on high-profile transactions.
  • Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
  • Leveraged CRM tools effectively to track client interactions and manage ongoing relationships efficiently throughout each engagement cycle.
  • Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
  • Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.

Education

Bachelor of Science - Criminal Justice

Fayetteville State University
Fayetteville, NC
05.2019

Skills

  • Management Team Building
  • Customer Relations
  • Sales Strategies
  • Marketing Strategies
  • Operations Management
  • Strategic Planning

Current: Board of Directors (member) Greystone Farms Homeowners Association

Elected and appointed to Greystone Farms Homeowners Association in November 2017. As a member, my responsibilities include setting and enforcing rules and regulations that represent the best interest of the homeowners within the community.

Timeline

Salon Owner/Operator

Fix Your Face Artistry, LLC
10.2019 - Current

Logistics Coordinator

Ping IT Services
01.2019 - 11.2021

Cosmetic Sales Manager

Lancome Cosmetics
06.2013 - 04.2018

Relationship Banker

Extraco Banks
01.2011 - 05.2013

Bachelor of Science - Criminal Justice

Fayetteville State University

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Shakita Milton