Shakita Robinson
Charlotte,NC
Summary
Experienced in delivering exceptional customer service and resolving inquiries promptly and effectively. Leveraging strong communication and problem-solving skills to enhance customer satisfaction and foster loyalty. Deep understanding of best practices in customer support, able to adapt seamlessly to evolving needs for a seamless customer experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Commercial Sales Representative
Lowes Home Improvment
07.2024 - Current
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Presented bids and contracts for potential clients to review during meetings.
- Drafted, submitted and processed sales contracts for orders received.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Implemented CRM system to track leads, prospects, and ongoing communications with clients for improved efficiency.
- Generated detailed reports summarizing sales activities and accomplishments for presentation at monthly team meetings.
- Managed a portfolio of high-value accounts, ensuring timely follow-ups and maintaining strong relationships.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
Operations Department Manager
Lowe's Home Improvement
12.2015 - Current
- Operation department supervisor - primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
- This includes coaching and training associates, delegating, following up on daily responsibilities, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store's ability to provide a superior customer shopping experience and maximize sales and profitability
- Experience supporting front-end or back-end operations in a retail environment
- Manage up to 40 associates
- Experience in customer service role
- Experience in a leadership role with direct report responsibility
- Experience working in the home improvement retail sector
- Experience working in a fast paced, dynamic retail environment
- Experience in key carrying role with manager-on-duty responsibilities
- Experience using store computer systems
- Improved departmental efficiency by streamlining operations and implementing new processes.
- Developed team skills by conducting regular training sessions and workshops.
- Coordinated departmental activities to ensure smooth and efficient operations.
- Enhanced customer satisfaction, resolving issues promptly and effectively.
- Improved employee engagement by implementing recognition programs and team-building activities.
Back End Department Supervisor
Lowe's Home Improvement
12.2015 - Current
- Inbound and outbound receiving trucks
- Coordinated staff schedules for maintaining optimal service levels.
- Enhanced team efficiency by overseeing daily department operations.
- Led team meetings to align on goals and address challenges.
- Boosted productivity by streamlining communication between team members.
- Trained new employees to ensure smooth integration into department.
- Ensured compliance with company policies, maintaining a high standard of operations.
- TLC gun programs
Head Cashier
Lowe's
12.2015 - Current
- Provides supervision, coaching, and support to the Customer Service Associate - Front End Team
- Depending on the specific work shift, this associate may also help open or close the frontend of the store
- Assist customers by answering and directing incoming phone calls
- This includes providing excellent customer service by addressing customer questions or concerns, enrolling customers in Lowe's programs, and opening registers when needed
- Responsible for responding to customer inquiries, providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans, processing sales and returns using a cash register, and addressing customer complaints
Order Picker
Vapor Apparel
03.2015 - 11.2015
- Company Overview: complaint designs and manufactures customisable performance apparel and private label full package clothing for retail brands
- Worked in the shipping department picking, receiving and shipping out sales orders
- Complaint designs and manufactures customisable performance apparel and private label full package clothing for retail brands
Sample Clerk
Gildan Activewear House
11.2012 - 11.2014
- Sample department provide sample orders such as under garments, socks, shirts and pants to Gildan's sales representatives for different sale meetings
- Collaborated with designers and the editorial team on marketing materials
- Managed project deadlines and monitored milestones through completion stage
- Inbound and outbound quality assurance
- Reduced order errors by meticulously verifying product information and cross-referencing client requirements.
- Minimized loss due to expired or damaged samples through vigilant monitoring of expiration dates and storage conditions.
Quality Assurance
Gildan Activewear House
10.2010 - 11.2014
- Monitor quality check and verification on outgoing and pick our routine daily basis
- Also monitor accuracy on daily pics per detail procedures coordinate work priorities with DC operations cheap products flowing through DC on time required to keep basic warehouse management system must be able to stand squat sit and lift 50 pounds
- Enhanced project deliverables with meticulous attention to detail in quality assurance processes.
- Implemented code reviews as part of quality assurance measures during development cycles.
Credit Agent
NCO Group
01.2008 - 06.2009
- High-volume of inbound and outbound customer calls
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Managed client portfolios for maximizing investment returns and minimizing risks.
- Facilitated communication between clients and company to ensure smooth transactions and positive experiences.
Education
Certificate - HR Management
University of Phoenix
Phoenix, AZ07-2025
High School Diploma -
North Charleston High
Charleston, SC05-2006
Some Collage - HR management
Allen University
Columbia, SC01.2008
Skills
- Client relations
- Call center experience
- Logistics
- Answering questions
- Supervising
- Customer communications
- Recruiting
- Leadership
- Warehouse experience
- Microsoft Office
- Sales
- CRM
- Inventory Control
- Administrative Experience
- Objection handling
- Warehouse Supervisor Experience
- Sales reporting
- Supply Chain
- Communication skills
- Time management
- Organisational skills
- Customer service
- Team leadership
- Decision-making
- Strong negotiation skills
- Problem-solving skills
- Onboarding and orientation
- Data entry and reporting
- Payroll processing
- Accounts payable
- Professionalism and ethics
- Cash handling expertise
- Data entry efficiency
- Electronic funds transfer
- Retail Operations Knowledge
- Active listening
- Critical thinking
Certification
Driver's License
Assessments
Supervisory skills: Motivating & assessing employees, 10/01/21, Proficient
Languages
English
Timeline
Commercial Sales Representative
Lowes Home Improvment
07.2024 - Current
Operations Department Manager
Lowe's Home Improvement
12.2015 - Current
Back End Department Supervisor
Lowe's Home Improvement
12.2015 - Current
Head Cashier
Lowe's
12.2015 - Current
Order Picker
Vapor Apparel
03.2015 - 11.2015
Sample Clerk
Gildan Activewear House
11.2012 - 11.2014
Quality Assurance
Gildan Activewear House
10.2010 - 11.2014
Credit Agent
NCO Group
01.2008 - 06.2009
Certificate - HR Management
University of Phoenix
High School Diploma -
North Charleston High
Some Collage - HR management
Allen University
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