Shakita Stone
Paducah,KY
Summary
Dynamic and adaptable professional with a proven track record at Hyatt Place Hotel, excelling in roles requiring strong organizational skills and a collaborative teamwork ethic. Expert in enhancing operational efficiency and guest satisfaction, demonstrated through leadership in managing a team of 20 housekeepers and streamlining front desk operations.
Overview
10
10
years of professional experience
Work History
Teacher's Assistant
Paducah Public Schools
Paducah, KY
03.2023 - Current
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Implemented classroom rules and procedures to maintain discipline and order.
Educational Assistant
Murfreesboro City Schools
08.2021 - 11.2022
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Oversaw groups of 20 students at school and off-site locations, maintaining optimal safety and security.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Housekeeper Supervisor
Hyatt Place Hotel
05.2019 - 09.2020
- Managed staff of 20 housekeepers, with hotel capacity of 145 rooms.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Regulated team productivity and workflow to exceed quality standards.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Maintained orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations and managed client relations.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Front Desk Agent
Hyatt Place Hotel
02.2015 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Education
Diploma - Massage Therapy
Miller-Motte Technical College
Madison, TN06.2014
High School Diploma -
Ballard Memorial High School
Barlow, KY05.2005
Skills
- Organization
- Prioritization
- Adaptability
- Strong work ethic
- Reliable
- Collaborative teamwork
Timeline
Teacher's Assistant
Paducah Public Schools
03.2023 - Current
Educational Assistant
Murfreesboro City Schools
08.2021 - 11.2022
Housekeeper Supervisor
Hyatt Place Hotel
05.2019 - 09.2020
Front Desk Agent
Hyatt Place Hotel
02.2015 - 05.2019
Diploma - Massage Therapy
Miller-Motte Technical College
High School Diploma -
Ballard Memorial High School
Similar Profiles
Sherry BertramSherry Bertram
District Instructional Coach at Paducah Public SchoolsDistrict Instructional Coach at Paducah Public Schools
Dianne CypretDianne Cypret
MS Science Teacher at Paducah Public SchoolsMS Science Teacher at Paducah Public Schools
Edie ShepherdEdie Shepherd
SLP Intern - Graduate Student Experience at Seattle Public Schools, Shoreline Public SchoolsSLP Intern - Graduate Student Experience at Seattle Public Schools, Shoreline Public Schools
Kelly GrossKelly Gross
Receptionist at Lone Oak First Baptist ChurchReceptionist at Lone Oak First Baptist Church
Erick HernandezErick Hernandez
Construction Laborer at Altman CharterConstruction Laborer at Altman Charter