Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Shakita Swain

Eatonton,GA

Summary

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Department Manager

Walmart
09.2019 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Delegated work to staff, setting priorities and goals.
  • Performed opening and closing duties as part of management team, including cash management.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Employed process improvement initiatives within department.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Supervised 4 full-time and 4 part-time employees.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Followed all safety protocols and company processes and procedures.
  • Worked closely with sales associates to complete tasks.

Sales Associate

Walmart
02.2010 - Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built client base and promoted products to new and existing clients.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.

Assembler

Aalto Scientific
09.2021 - 02.2025
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Increased production efficiency by assembling components quickly and accurately.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Completed tasks on time to meet quality and safety standards.
  • Followed safety protocols to maintain safe working environment.
  • Enhanced team collaboration by coordinating assembly tasks and schedules effectively.

Education

Some College (No Degree) -

Macon State College
Macon, GA

High School Diploma -

Putnam County High School
Eatonton, GA
2008

Skills

  • Customer service
  • Retail management
  • Merchandising
  • Freight experience
  • Inventory control
  • Cash handling
  • Microsoft word
  • Active learning
  • Dependability
  • Reliability
  • Adaptability
  • Customer service
  • Flexibility
  • Training and mentoring
  • Lead generation
  • Planning and coordination
  • Team management
  • Supervision

Education and Training

other

Timeline

Assembler

Aalto Scientific
09.2021 - 02.2025

Department Manager

Walmart
09.2019 - Current

Sales Associate

Walmart
02.2010 - Current

Some College (No Degree) -

Macon State College

High School Diploma -

Putnam County High School

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Shakita Swain