Shakiya Beatty
South Holland,IL
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
13
13
years of professional experience
Work History
Store Manager
Blufoxmobile
Chicago, IL
12.2023 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Assistant Store Manager
Lets Talk Mobile
Chicago, IL
03.2020 - 11.2024
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Store Manager
Lets Talk Mobile
Chicago, IL
11.2021 - 12.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Shift Manager
KFC
Chicago , IL
08.2017 - 03.2020
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Determined budgets, production goals and rates based on company policies and requirements.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Developed pricing schedules, costing for materials and compliance statements.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Shift Manager
Burger King
Chicago, IL
04.2012 - 08.2017
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Communicated with other shift managers to facilitate continuum of customer service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Education
High School Diploma -
Thornton Fractional North
Calumet City, IL05-2011
Skills
- Loss Prevention
- Supply Ordering
- Project Management
- Risk Management
- Partnership Building
- Payroll Management
- Team Development
- Customer Service Management
- Promotional planning
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Operations Management
- Store Merchandising
- Inventory Oversight
- Customer Service
- Leading Staff Meetings
- Staff training and development
- Documentation And Reporting
- Inventory Management
- Opening and closing procedures
- Friendly and Positive
- Leadership Development
- Sales expertise
Timeline
Store Manager
Blufoxmobile
12.2023 - Current
Store Manager
Lets Talk Mobile
11.2021 - 12.2023
Assistant Store Manager
Lets Talk Mobile
03.2020 - 11.2024
Shift Manager
KFC
08.2017 - 03.2020
Shift Manager
Burger King
04.2012 - 08.2017
High School Diploma -
Thornton Fractional North
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