Shakiya Scott
Indian Trail,NC
Summary
A dedicated daycare teacher who provides students with safe and nurturing learning environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possesses excellent communication, interpersonal and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Daycare Teacher
The Learning Experience
03.2023 - 04.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Monitored classroom to verify safe and secure environment.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Customer Service Associate
Harris Teeter
06.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Barista
Starbucks
01.2023 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service
Wegmans Food Markets
05.2018 - 05.2022
- I worked at Wegmans for 4 years as a Sub Shop/Coffee Shop Customer Service employee.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate's degree - Early Childhood Development
Howard Community College
Columbia, MDHigh school diploma -
River Hill High School
Clarksville, MD06.2020
Skills
- Food handling
- Customer Service
- Customer support
- Multitasking
- Computer skills
- Cash Handling
- Food Preparation
- Childcare (2 years)
- Communicating with Parents and Teachers
- Infant Care
- Child CPR
- Early Childhood Development
Certification
- SIDS Training - May 2023
- Pediatric CPR Training- June 2023
Timeline
Daycare Teacher
The Learning Experience
03.2023 - 04.2025
Barista
Starbucks
01.2023 - 03.2023
Customer Service Associate
Harris Teeter
06.2022 - 01.2023
Customer Service
Wegmans Food Markets
05.2018 - 05.2022
Associate's degree - Early Childhood Development
Howard Community College
High school diploma -
River Hill High School