Sha'Kiya Williams
Dallas,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fleet Administrative Assistant
Sixt Rent A Car
06.2024 - Current
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained comprehensive vehicle inventory database.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Assisted in developing contingency plans for potential disruptions to fleet operations
- Performed research to collect and record industry data.
- Managed vehicle registration renewals, ensuring compliance with relevant regulations and laws.
- Processed accounts payable within automated accounting system.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Sr. Rental Sales Agent
Sixt Rental Car
06.2023 - 07.2024
- Increased repeat business by providing exceptional service, fostering loyalty among customers.
- Assisted with obtaining new with vendors, securing better pricing, locations for fleet vehicles and supplies.
- Executed sales and marketing initiatives to increase revenue for company.
- Resolved customer disputes in a timely manner to maintain positive relationships and increase customer base.
- Screened customers by checking credit, employment and renter history to protect investments.
- Helped train new staff on company policies, procedures and standards, boosting productivity
- Assessments of rental vehicles upon return to ensure optimal condition for future rentals, maintaining company reputation for quality offerings.
Business Development Representative
Operatix
09.2022 - 04.2023
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Scheduled monthly sales meetings and quarterly sales trainings.
Loss Prevention Specialist
Amazon
01.2022 - 07.2022
- Cross-trained new employees on company loss prevention protocols.
- Performed regular audits of inventory levels, data entry, identifying discrepancies and taking corrective action where necessary.
- Ensured IT solutions' efficiency by maintaining network servers and delivering prompt Helpdesk support.
- Resolved operational issues such as equipment jams and missing inventory to maintain workflow efficiency.
- Monitored and enforced safety guidelines when operating heavy machinery.
IT Help Desk Assistant
Southwestern Adventist University
06.2019 - 07.2020
- Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
- Assessed, troubleshot and repaired various machines such as desktops, printers and servers.
- Conducted regular system maintenance, ensuring optimal performance and minimal downtime.
- Managed user accounts, including password resets and access modifications as needed.
- Developed and implemented system security protocols to enhance data protection and integrity.
- Created and customized badges for members and staff utilizing various Adobe applications.
Education
Healthcare Administration -
Tarrant County College
FORT WORTH, TEXAS08.2022
High School -
Copperas Cove High School
Copperas Cove, TEXAS05.2018
Skills
- Staff Training
- Computer Literacy & Analytical thinking
- Billing/Invoice processing
- Inventory management
- Advanced MS office suite
- Scheduling and calendar management
- Database entry
- Excel spreadsheets
- Conflict Resolution
- Server Troubleshooting
- Time Management
- Product Knowledge & Promotions
- Accounting and bookkeeping
- High volume phone inquiries
- Project planning
- Quality Assurance
Certification
- CPR Certified
- CNA Certification
- Cybersecurity at Work
- B2B Sales Foundations
- Time Management Fundamentals
- Rapport Building
Hill Country Heights-CNA Volunteer
08/2017-08/2018
- Enhanced patient comfort by providing attentive and compassionate care.
- Ensured timely administration of medications as directed by medical professionals, reducing potential complications or errors.
- Assisted nursing staff with daily tasks for improved efficiency and patient satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Monitored vital signs and reported any abnormalities.
- Supported patients' personal hygiene needs, ensuring dignity and cleanliness.
- Maintained visitor log for entering and leaving facility for security purposes.
- Aided patients with mobility challenges, promoting safety and independence.
- Answered phone promptly and directed incoming calls to correct offices.
Timeline
Fleet Administrative Assistant
Sixt Rent A Car
06.2024 - Current
Sr. Rental Sales Agent
Sixt Rental Car
06.2023 - 07.2024
Business Development Representative
Operatix
09.2022 - 04.2023
Loss Prevention Specialist
Amazon
01.2022 - 07.2022
IT Help Desk Assistant
Southwestern Adventist University
06.2019 - 07.2020
High School -
Copperas Cove High School
- CPR Certified
- CNA Certification
- Cybersecurity at Work
- B2B Sales Foundations
- Time Management Fundamentals
- Rapport Building
Healthcare Administration -
Tarrant County College
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