Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
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Manager
Shakiyah Waters

Shakiyah Waters

Portland,OR

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Compassionate Job Title possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Area of expertise. Collaborative team player with strong clinical and interpersonal skills. Available Number hours per week, weekends and evenings. Experienced Job Title knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Compassionate Job Title assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Caregiver

Spring Valley Hospital
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Customer Service Manager

Popeye's Restaurants
01.2023 - 01.2024
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
  • Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Property Management Administrator

Apartments.com
  • Improved tenant satisfaction by addressing concerns promptly and effectively.
  • Streamlined property management processes for increased efficiency and cost savings.
  • Negotiated favorable lease terms with prospective tenants to maximize revenue potential.
  • Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
  • Coordinated maintenance activities to ensure timely completion and minimal disruption to tenants.
  • Implemented effective marketing strategies to attract new tenants and improve occupancy rates.
  • Developed comprehensive reports on property performance, providing valuable insights for decisionmaking.
  • Maintained strong relationships with vendors, enabling prompt resolution of service issues.
  • Ensured compliance with local laws and regulations through diligent record-keeping and regular inspections.
  • Increased property value by overseeing capital improvements and renovations projects.
  • Enhanced communication between tenants and management by implementing an online portal for submitting maintenance requests and rent payments.
  • Reduced vacancy rates through proactive tenant retention efforts and targeted marketing campaigns.
  • Assisted in the acquisition process of new properties, conducting due diligence research, and preparing legal documents.
  • Collaborated with cross-functional teams to streamline operations, increase efficiency, and reduce costs across various properties.
  • Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment.
  • Conducted thorough market analysis to determine competitive rental pricing strategies that maximized revenue generation while maintaining high occupancy levels.
  • Managed day-to-day financial transactions including rent collection, deposits, expense tracking, budgeting, reconciliations, monthly statements preparation and reporting to ownersinvestors.
  • Supervised onsite staff members such as leasing agents and maintenance personnel; provided training and guidance on company policies and procedures.
  • Oversaw routine property inspections ensuring proper upkeep of buildings and grounds; addressed any deficiencies or safety hazards noted during inspections.
  • Facilitated smooth move-in and move-out processes for tenants; ensured timely turnover of vacant units to minimize rental income loss.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than Number tenants across Number property units.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Completed annual rent calculations using housing database software.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Planned special events such as lotteries, dedications and project tours.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.

Bank Manager

Capital One
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Improved operational efficiency by streamlining processes and implementing new technologies.
  • Developed a loyal customer base through personalized service and tailored financial solutions.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Collaborated with cross-functional teams to develop new products and services that met customer needs.
  • Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
  • Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
  • Optimized resource allocation by analyzing branch performance metrics, reallocating resources as needed to maximize results.
  • Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
  • Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
  • Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
  • Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
  • Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
  • Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
  • Negotiated favorable terms on lending agreements with clients while balancing risk exposure for the bank.
  • Introduced innovative marketing campaigns that increased brand awareness among target demographics.
  • Identified partnership opportunities and established favorable business connections.
  • Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Supported financial director with special projects and additional job duties.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Created financial dashboards to provide insights into key performance indicators.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Utilized financial software to prepare consolidated financial statements.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Designed and maintained financial models to identify and measure risks.

Hospitality Worker

Kaiser Hospital
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Increased repeat business through personalized attention and genuine care for guests'' needs.
  • Managed reservations accurately, ensuring seamless guest experiences upon arrival.
  • Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
  • Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Maintained detailed records of guest preferences to provide personalized experiences during their stay.
  • Contributed to revenue growth by upselling room packages, event spaces, and additional services when appropriate.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.
  • Facilitated smooth communication between departments to address issues proactively rather than reactively.
  • Developed strong relationships with corporate clients leading to an increase in bookings for conferences and events at the property.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Trained new staff members on proper customer service and hospitality policies.
  • Identified and resolved customer complaints concerning food or lodging.
  • Assisted in setting up banquet tables and chairs for seamless events.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Assisted in setting up and breaking down banquet events.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Acknowledged outstanding staff performance to boost morale.
  • Sourced quality vendors to consistently reach highest care standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.
  • Monitored staff performance and provided feedback and guidance.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Stored guest valuables in safe and individual boxes for security.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Monitored hotel's budget and financial records.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Call Center Representative

Teleperformance
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Approved and terminated customer contracts upon request.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Managed timely and effective replacement of damaged or missing products.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Master Of Criminal Justice -

Booker T. Washington
Shreveport, LA
12.2021

Skills

  • Care Plan Adherence
  • Behavioral Management
  • Meal Preparation
  • Incident Reporting
  • Documentation
  • Basic Housekeeping
  • ADL Assistance
  • Patient Companionship
  • Chronic Disease Management
  • Mobility Assistance
  • HIPAA Compliance
  • Dependable and Responsible
  • Patient Management
  • Flexible Schedule and Availability
  • Care Plan Management
  • Personal Hygiene Assistance
  • Housekeeping
  • Strong Ethics
  • COVID-19 Safety Policies
  • Compassionate Care
  • Records Maintenance
  • End of Life Care
  • Medical Records Management
  • Language Fluency
  • Supportive Companionship
  • Physical Therapy Support
  • Emotional Support
  • Complex Problem-Solving
  • Multitasking and Organization
  • State Regulations Knowledge
  • Incapacitation Care
  • Problem-Solving
  • Patient Assessments
  • Medical Record-Keeping
  • Flexible Schedule
  • Records Management
  • Special Needs Care
  • Medication and Appointment Reminders
  • Clinical Quality Program Standards
  • Nutrition Knowledge
  • Daily Living Assistance
  • Hoyer Lifting Equipment
  • Dementia Care
  • Relationship Building
  • Heavy Lifting
  • EMR / EHR
  • PPE Usage
  • Indirect Patient Care
  • Elderly Care
  • Housekeeping tasks
  • Medical record keeping
  • Disability support
  • CPR certification
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Conflict resolution
  • End-of-life care
  • Alzheimer's care
  • Patient advocacy
  • Infection control
  • Effective communication
  • Transportation services
  • Empathetic listening
  • Emergency Response
  • Patient Ambulation
  • Needs Assessment
  • Family Member Training
  • Client Education
  • Medical Chart Documentation
  • Injury Prevention
  • Convalescence Support
  • Chauffeuring
  • Caring Companionship
  • Blood Glucose Monitoring
  • Condition Monitoring
  • Physical Therapy
  • Safety Compliance
  • Schedule Maintenance
  • Progress Tracking
  • Spreadsheet Management
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Assessment
  • Medication Administration
  • Direct Patient Care
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Care Plan Adherence
  • Household Chores
  • ADLs Assistance
  • Companionship and Emotional Support
  • Progress Documentation
  • Patient and Caregiver Education
  • Quality Program Protocols
  • Knowledge of State Regulations
  • Diet and Nutrition
  • Plates Presentation
  • Mobility Support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].

Affiliations

  • International Association of Administrative Professionals
  • International Council of Nurses
  • National Association of Social Workers
  • Project Management Institute
  • American Institute of Certified Public Accountants
  • American Society of Safety Professionals
  • Jaycees
  • Freemason
  • Lions Club
  • Society of Women Engineers
  • Association for Computing Machinery
  • Toastmasters
  • Institute of Electrical and Electronics Engineers
  • Rotary International
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • APICS – Association for Supply Chain Management
  • American Marketing Association

Certification

  • NCPCT - Patient Care Technician
  • DCA - Direct Care Aide
  • PCHM - Personal Care Homemaker
  • PCW - Personal Care Worker
  • CPCT/A - Patient Care Technician/Assistant
  • PCA - Personal Care Aide
  • Area of certification Training - Timeframe
  • Certified Job Title, Company Name - Timeframe
  • Area of certification, Company Name - Timeframe
  • Area of expertise License - Timeframe
  • Licensed Job Title - Timeframe

Additional Information

I am a good worker I am a on time worker I follow directions I go to work do my job go home I’m always ready to go in very open on learning new things

Languages

Urdu
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Customer Service Manager

Popeye's Restaurants
01.2023 - 01.2024

Caregiver

Spring Valley Hospital

Property Management Administrator

Apartments.com

Bank Manager

Capital One

Hospitality Worker

Kaiser Hospital

Call Center Representative

Teleperformance

Master Of Criminal Justice -

Booker T. Washington

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Shakiyah Waters