Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAKIYA COLE

LAGRANGE,GA

Summary

Motivated professional transitioning into IT with a strong foundation in cybersecurity, demonstrated by earning the CompTIA Security+ certification. Skilled in troubleshooting, critical thinking, and documentation, with a proven track record of excellent organizational and customer service abilities. Excited to leverage transferable skills and technical expertise in an entry-level IT support or administrative role.

Overview

8
8
years of professional experience

Work History

Administrative Support Associate

Interface
03.2023 - Current
  • Assist in maintaining accurate records and managing data entry for operational needs
  • Collaborate with teams to ensure seamless communication and resolve challenges efficiently
  • Provide technical support for basic office equipment, ensuring minimal disruptions in workflow
  • Organize and manage digital files and documents to maintain information accessibility

Operations Assistant

Interface
09.2019 - 03.2023
  • Supported operational processes by managing resources and troubleshooting minor equipment issues
  • Coordinated with team members to meet production and operational goals
  • Developed attention to detail by ensuring proper documentation of workflows and procedures
  • Communicated effectively with teams to resolve workflow bottlenecks

Cashier

McDonald's
10.2016 - 09.2019
  • Delivered high-quality customer service while managing transactions and addressing customer inquiries
  • Operated and maintained point-of-sale systems, troubleshooting minor technical issues to ensure smooth operation
  • Accurately processed payments and maintained records of daily transactions
  • Trained new team members on store policies and operational systems

Education

Diploma - undefined

Lagrange High School
05.2018

Certified -

Comptia Security
01.2025

Associate Degree - Cybersecurity

West Georgia Technical College
La Grange, GA
05.2026

Skills

  • Cybersecurity principles and fundamentals (CompTIA Security)
  • Basic IT troubleshooting and problem-solving
  • Hardware and software setup and configuration
  • Data entry and documentation management
  • Strong communication and interpersonal skills
  • Time management and multitasking abilities

Timeline

Administrative Support Associate

Interface
03.2023 - Current

Operations Assistant

Interface
09.2019 - 03.2023

Cashier

McDonald's
10.2016 - 09.2019

Diploma - undefined

Lagrange High School

Certified -

Comptia Security

Associate Degree - Cybersecurity

West Georgia Technical College

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SHAKIYA COLE