Summary
Overview
Work History
Education
Skills
Timeline
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Shakiyla Green

Saginaw,MI

Summary

Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership.

Overview

6
6
years of professional experience

Work History

Call Center Manager

Ross Medical Education Center
01.2022 - Current
  • Make outbound calls to potential medical students.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.

Production Worker

Hemlock Semiconductor
05.2019 - 12.2020
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.

Customer Service Representative Mentor

Morley Companies
11.2017 - 10.2018
  • Assist members with their monthly premium, and go over service claims.
  • Go over different health insurance plans.
  • Set up recurring payments and explaining company guidelines.

Education

High School Diploma -

Arthur Hill High School
Saginaw, MI
06.2010

Skills

  • Call Center Customer Service
  • Quality Controls
  • Report Preparation

Timeline

Call Center Manager

Ross Medical Education Center
01.2022 - Current

Production Worker

Hemlock Semiconductor
05.2019 - 12.2020

Customer Service Representative Mentor

Morley Companies
11.2017 - 10.2018

High School Diploma -

Arthur Hill High School

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Shakiyla Green