Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAKIYLA GREEN

Baton Rouge,USA

Summary

Motivated team player experienced in providing exceptional patient care. Proven ability to remain calm and professional in high-stress situations. Possesses outstanding communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive patient experience.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Alorica
09.2024 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.

Care Coordinator

Carenet Health
03.2024 - 04.2024
  • Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
  • Organized and managed caseloads to ensure timely completion of goals and objectives.
  • Engaged in advocacy efforts on behalf of clients whenever necessary.
  • Monitored progress towards established goals on an ongoing basis and made necessary modifications as indicated.

Digital Medical Records Specialist

Baton Rouge General
11.2023 - 12.2023
  • Responsible for merging duplicate patient records together through an electronic medical records system.
  • Advanced in navigating between computers systems and applications in a timely manner.
  • Maintained patient confidentiality and security of medical records in accordance with HIPAA guidelines.
  • Utilized computer software programs to update and maintain patient information.
  • Analyzed patient data to identify discrepancies or missing information prior to filing.
  • Verified accuracy of medical record documentation.
  • Resolved medical record discrepancies by collecting and analyzing information.

Ophthalmic Technician

Retina and Vitreous of Louisiana
02.2023 - 03.2023
  • Administered diagnostic tests such as fluorescein angiography, pachymetry, OCT imaging and visual field testing.
  • Demonstrated effective communication skills when interacting with patients regarding their vision concerns.
  • Conducted retinal imaging using fundus camera to capture digital photographs of the retina.
  • Managed clinic flow efficiently while ensuring patients were seen promptly and courteously.
  • Obtained informed consent from patients prior to performing any ophthalmic examinations.
  • Ordered supplies regularly based on inventory levels in order to maintain a well-stocked exam room.
  • Utilized strong problem-solving skills to troubleshoot technical issues during ophthalmic exams.

Patient Access Representative

Our Lady of the Lake Physicians Group
09.2022 - 02.2023
  • Greet patients upon arrival to clinic.
  • Collect co-pays, verify insurance.
  • Answer phones and sign patients in through an EMR system.
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Provided excellent customer service to patients and their families.
  • Created new patient charts to include personal and insurance information and reason for visit.
  • Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
  • Resolved patient billing issues and collected payments.


Medical Assistant/ Covid Tester

AMN Healthcare
09.2021 - 06.2022
  • Covid Tester for the Department of Education of Delaware.

Medical Assistant

CORRECTHEALTH EBRPP
01.2021 - 08.2021
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements. accurately and reported any abnormalities to the supervising physician..
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room before patient arrival.
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
  • Stocked supplies and instruments for examination rooms.
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
  • Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.x
  • Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
  • Performed EKG testing under the direction of a cardiologist or other specialist.
  • Delivered administrative support to medical practices, aiding in quality healthcare services.

Patient Access Representative

nThrive
01.2020 - 07.2020
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Provided excellent customer service to patients and their families.
  • Created new patient charts to include personal and insurance information and the reason for the visit.
  • Resolved patient billing issues and collected payments.
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
  • Processed payments received from patients according to established guidelines for proper accounting procedures.
  • Utilized advanced computer systems such as EHRs for accurate documentation of all transactions.
  • Preserved patient accounts by obtaining and updating personal and financial information.
  • Collaborated with other departments within the organization to coordinate care for each patient's needs.
  • Exhibited effective communication skills when professionally interacting with diverse populations.


Donor Technician III

LifeShare Blood Centers
09.2017 - 03.2019
  • Operate Apheresis machine.
  • Assign job duties to each team member on the blood drive.
  • Developed strong organizational and customer service skills while managing the donor database.
  • Implemented quality assurance protocols to ensure accuracy of results.
  • Analyzed test results for abnormalities or inconsistencies.
  • Ensured compliance with safety regulations when handling hazardous materials.
  • Excelled in developing positive relationships with donors by providing excellent customer service.
  • Prepared reports summarizing donor data for management review.
  • Operated equipment safely and accurately during specimen collection processes.
  • Maintained donor confidentiality according to established policies and procedures.
  • Provided guidance and support to other staff members as needed.
  • Assisted with recruitment efforts for new donors through various outreach activities.


Clinical Assistant

Children's Hospital Colorado
06.2015 - 01.2016
  • Assist the Nurses with any medical duties such as; circumcisions, feedings, holding, playtime, critical care, obtaining limited vitals, diaper changes, car seat education and challenges, code assists, stocking medical carts.
  • Demonstrated exceptional communication skills when interacting with patients, families and healthcare team members.
  • Maintained patient confidentiality while handling all medical records and documents; organized, filed and retrieved clinical data with accuracy.
  • Focused on maintaining a clean environment by sterilizing equipment after each use.
  • Adhered to HIPAA guidelines when dealing with protected health information.
  • Successfully completed assigned duties within established timeframes.
  • Monitored inventory levels of supplies and medications to ensure adequate stock is available for daily operations.
  • Provided excellent customer service to patients by answering questions, addressing concerns and resolving issues in a timely manner.
  • Cleaned exam chairs, equipment and other work areas according to infection control or isolation procedures.
  • Utilized EMR software to update patient information in the database accurately.
  • Prepared examination rooms prior to patient arrival by stocking necessary supplies.

Donor Center Technician

Grifols Biomat Plasma USA
06.2014 - 05.2015
  • Conducted physical assessments on donors prior to donation sessions.
  • Demonstrated proficiency in donor center operations, including venipuncture and specimen collection.
  • Performed accurate data entry into computer systems while ensuring compliance with HIPAA regulations.
  • Recognized for ability to remain calm under pressure while multitasking effectively.
  • Ensured proper labeling of specimens before sending them off for analysis.
  • Proficient in identifying potential donors who meet eligibility criteria.
  • Efficiently managed multiple tasks while ensuring accuracy of work product.
  • Utilized strong interpersonal skills to build relationships with donors and coworkers.
  • Maintained a clean work environment by adhering to infection control policies and procedures.
  • Developed expertise in patient care protocols, safety regulations, and quality assurance standards.
  • Managed the storage of blood components according to established guidelines.
  • Set up, maintained, calibrated, clean, and test sterility of medical laboratory equipment.

Medical Assistant

Dr. Thomas W. Fulbright M.D. Family Practice
03.2011 - 06.2012
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements. Accurately reported any abnormalities to the supervising physician.
  • Documented medical data in patient charts, facilitating accurate records.
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room before patient arrival.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications, and treatments they are undergoing.
  • Stocked supplies and instruments for examination rooms.
  • Scheduled appointments and maintained patient records.


Education

High School -

Montbello High School
Denver, CO
05.2010

Certification - Medical Assistant

Pinnacle Career Institute
Kansas City, MO
05-2011

Skills

  • Microsoft office
  • EMR
  • Medical Scheduling
  • Medical Office Experience
  • Customer service
  • Document Preparation
  • Insurance Eligibility
  • Strong Problem Solver
  • Confidentiality Maintenance
  • Teamwork and Collaboration
  • Decision Making
  • Critical Thinking
  • Multitasking Capabilities
  • Time Management Abilities
  • Technical Troubleshooting
  • Problem Solving
  • Decision-Making

Timeline

Customer Service Representative

Alorica
09.2024 - Current

Care Coordinator

Carenet Health
03.2024 - 04.2024

Digital Medical Records Specialist

Baton Rouge General
11.2023 - 12.2023

Ophthalmic Technician

Retina and Vitreous of Louisiana
02.2023 - 03.2023

Patient Access Representative

Our Lady of the Lake Physicians Group
09.2022 - 02.2023

Medical Assistant/ Covid Tester

AMN Healthcare
09.2021 - 06.2022

Medical Assistant

CORRECTHEALTH EBRPP
01.2021 - 08.2021

Patient Access Representative

nThrive
01.2020 - 07.2020

Donor Technician III

LifeShare Blood Centers
09.2017 - 03.2019

Clinical Assistant

Children's Hospital Colorado
06.2015 - 01.2016

Donor Center Technician

Grifols Biomat Plasma USA
06.2014 - 05.2015

Medical Assistant

Dr. Thomas W. Fulbright M.D. Family Practice
03.2011 - 06.2012

High School -

Montbello High School

Certification - Medical Assistant

Pinnacle Career Institute

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