Summary
Overview
Work History
Education
Skills
Timeline
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Shakiyla Spearman

Upper Marlboro,MD

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

8
8
years of professional experience

Work History

Account Manager

Discover Card
11.2023 - Current
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.

Shift Supervisor

Starbucks
03.2020 - Current
  • Assist upper management with daily operations to meet standards of service and quality
  • Resolve customer complaints and report issues to senior management
  • Collaborate with team members to improve performance and implement training updates
  • Coordinate shift workers for inventory receiving, auditing, and restocking
  • Count cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Supervise employees to maintain productivity and customer service benchmarks.

Visual Merchandising Specialist

Bloomingdale's
09.2017 - 10.2019
  • Created retail displays to highlight products and drive sales according to corporate strategy
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
  • Presented updated floor plans and design strategy to store management
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

Teller

SunTrust
07.2016 - 08.2017
  • Maintained confidentiality of bank records and client information
  • Researched and resolved customer issues with personal savings, checking and line of credit accounts
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
  • Managed cash transactions, balanced cash drawers and entered customer data to record transactions and generate receipts
  • Performed basic administrative tasks including handling phone calls, inquiries and emails
  • Exceeded sales goals by promoting bank products and services in customer interactions.

Education

Computer And Information Systems Security -

Prince George's Community College
Upper Marlboro, MD

Skills

  • Problem Solving
  • Team Collaboration and Leadership
  • Inventory Management
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Dependable
  • Shift Scheduling
  • Critical Thinking
  • Adaptable
  • Learner
  • Relationship Building
  • Customer Service
  • Coaching and Mentoring
  • MS Office proficiency in Word, Excel and Outlook
  • Internet Explorer, Safari and Chrome browser proficiency

Timeline

Account Manager

Discover Card
11.2023 - Current

Shift Supervisor

Starbucks
03.2020 - Current

Visual Merchandising Specialist

Bloomingdale's
09.2017 - 10.2019

Teller

SunTrust
07.2016 - 08.2017

Computer And Information Systems Security -

Prince George's Community College

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Shakiyla Spearman