Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shakiyla Ward

West Monroe,LA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

4
4
years of professional experience

Work History

Patient Service Representative

CarenetHealthCare
08.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used [Software] to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Healthcare Customer Service Representative

Care N Care
08.2022 - 05.2024
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Collected payments from patients and entered them into the billing system accurately.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.

Medical Receptionist

UnitedHealth Group
07.2021 - 08.2022
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.

Administrative Assistant Intern

Ouachita parish high school
05.2020 - 07.2021
  • Generated office correspondence and reports.
  • Responded to inquiries via email, telephone and social media platforms.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Maintained appointment and event calendars for executives and department heads.
  • Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
  • Liaised with team members to assist in employee conflict resolution.
  • Oversaw company database and verified accurate updates and proper file management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Education

High School Diploma -

Loy Norrix High School
Kalamazoo, MI

Skills

  • Needs Assessment
  • Call Documentation
  • Customer Service
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Patient Service Representative

CarenetHealthCare
08.2024 - Current

Healthcare Customer Service Representative

Care N Care
08.2022 - 05.2024

Medical Receptionist

UnitedHealth Group
07.2021 - 08.2022

Administrative Assistant Intern

Ouachita parish high school
05.2020 - 07.2021

High School Diploma -

Loy Norrix High School

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Shakiyla Ward