Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Shakiylah Kelley

West Mifflin,PA

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and operations management. Enhanced customer satisfaction through effective staff training and streamlined processes. Skilled in decision-making and time management, I foster a productive environment while ensuring compliance with health standards. Committed to delivering exceptional service and improving team performance.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

McDonald's Fast Food Restaurant
09.2023 - Current
  • Supervised daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained and mentored team members on food safety and customer service protocols.
  • Implemented inventory control measures, reducing waste and improving stock management.
  • Developed schedules to optimize staffing levels during peak hours for improved service efficiency.
  • Monitored employee performance, providing feedback to enhance productivity and teamwork.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Conducted regular safety inspections, maintaining compliance with health regulations and standards.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.

Crew Trainee

McDonald's Fast Food Restaurant
01.2008 - 07.2023
  • Assisted in daily operations, ensuring adherence to safety protocols and operational standards.
  • Collaborated with team members to streamline workflow processes and enhance productivity.
  • Operated equipment efficiently, maintaining quality control throughout production stages.
  • Trained new crew members on operational procedures and safety practices effectively.
  • Communicated with supervisors regarding issues and suggestions for process enhancements.
  • Maintained cleanliness and organization of work environment to promote efficiency and safety.
  • Participated in team meetings, sharing insights and suggestions for continuous improvement.
  • Provided support during busy periods, ensuring timely completion of tasks and customer satisfaction.

Crew Member

Taco Bell Restaurant
09.2020 - 05.2021
  • Delivered exceptional customer service in fast-paced environments, ensuring satisfaction and repeat business.
  • Operated equipment safely and efficiently while following all health and safety guidelines.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Assisted in training new crew members on standard operating procedures and best practices.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.

Certified Nursing Assistant

Meadows Manor Convalescent
04.2018 - 01.2020
  • Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
  • Monitored vital signs, documenting changes to support accurate patient assessments.
  • Collaborated with healthcare teams to implement individualized care plans for diverse patient needs.
  • Trained new staff on best practices for patient care and compliance with health regulations.
  • Enhanced workflow efficiency by streamlining communication between nursing staff and patients' families.
  • Implemented infection control measures, improving patient safety and reducing hospital-acquired infections.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Certified Nursing Assistant

Southwood Healthcare Center
07.2017 - 01.2020
  • Advocated for patients' needs, fostering a supportive environment while ensuring adherence to care protocols.
  • Led initiatives to improve patient satisfaction scores through quality service delivery and compassionate care.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

Education

Certificate of Technical Studies - Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN
07-2017

General Studies

Brooker T Washington High School
Terre Haute, IN
06-2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Operations management
  • Shift scheduling
  • Money handling
  • Task delegation
  • Reliable team player
  • Patient care
  • Basic life support
  • Alzheimer's and dementia care
  • Problem-solving
  • Staff supervision
  • Goal setting

Certification

  • ServSafe Certification - 1/31/2024-1/31/2029

Timeline

Manager

McDonald's Fast Food Restaurant
09.2023 - Current

Crew Member

Taco Bell Restaurant
09.2020 - 05.2021

Certified Nursing Assistant

Meadows Manor Convalescent
04.2018 - 01.2020

Certified Nursing Assistant

Southwood Healthcare Center
07.2017 - 01.2020

Crew Trainee

McDonald's Fast Food Restaurant
01.2008 - 07.2023

Certificate of Technical Studies - Nursing

Ivy Tech Community College of Indiana

General Studies

Brooker T Washington High School

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Shakiylah Kelley