Shakondra Wright
Hilton Head Hospital
216 Wright Rd Rigeland,SC
9
years of professional experience
Patient Access Representative II with over two years of experience within a healthcare setting in medical administration and office management. Highly knowledgeable in managing patient records, medical billing, and hospital expenses. Strong customer service skills to include coordinating communication between patients and medical staff and maintaining up-to-date knowledge of policies and procedures.
Work History
Patient Access Representative II/PBX Switchboard Operator
5 Years 4 Months- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Managed 12-line switchboard system for busy company
Medical Screener
1 Year 9 Months- Conducted basic screening procedures to verify compliance with donation criteria.
- Answered questions and provided appropriate assistance and communication to callers.
- Maintained clean, neat and properly sterilized work area.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Provided family members with general health education and tips for patient care.
Teacher's Assistant
1 Year 1 Month- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Managed over 20 students daily.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Organized and guided skills practice, research and memorization tasks for students.
- Prepared learning materials, helping teachers prepare for daily instruction
- Maintained safety and security by overseeing students in recess environments
Education
High School Diploma
Skills
Insurance Verification
Data Entry
Patient Demographics
Proficient in Microsoft Office Suite
PBX Switchboard Operator
Eligibility Verification
Clerical and Filing Support
Customer Service
Medical Records
Timeline
Patient Access Representative II/PBX Switchboard Operator
Hilton Head Hospital
06.2021 - CurrentRead More
Medical Screener
Onsight Healthcare
03.2020 - 12.2021Read More
Teacher's Assistant
Jasper County School District
06.2016 - 07.2017Read More
Ridgeland-Hardeeville High School
High School Diploma
Read More