Shakora Warfield
Ellenwood,GA
Summary
Dynamic customer care professional with a proven track record at State Farm, excelling in decision-making and problem-solving. Adept at enhancing customer satisfaction through effective communication and organizational skills. Recognized for promoting products and resolving issues efficiently, contributing to a positive customer experience and operational success.
Overview
11
11
years of professional experience
Work History
Customer Care
State farm
Atlanta, GA
03.2019 - Current
- Maintained accurate records of customer interactions, inquiries, complaints, and actions taken.
- Conferred with customers via telephone and in person to provide product information and resolve issues.
- Assisted customers with special billing requests to ensure satisfaction.
- Promoted company products, services, and savings plans during customer interactions.
- Determined charges for requested services and collected deposits or payments.
- Reviewed insurance policy terms to confirm coverage of specific losses.
Kitchen Staff
Dunwoody Pines
Atlanta, GA
10.2016 - 07.2021
- Prepared food items, including sandwiches, salads, and ice cream dishes, following established recipes.
- Maintained cleanliness of facilities by sweeping, mopping, and washing dishes.
- Set up and cleared dining areas to ensure efficient meal service.
- Replenished food supplies at serving stations to meet demand.
- Brewed coffee and tea, filling containers with requested beverages.
Cashier
Old Navy
Atlanta, GA
05.2014 - 09.2016
- Rotated window displays and interior areas to align with inventory changes and promotions.
- Created compelling price tags and descriptive signage for merchandise and fixtures.
- Developed innovative concepts for merchandise displays and window decorations.
- Processed payments efficiently for both online orders and in-store transactions.
- Managed checkout operations, ensuring accurate customer transactions.
- Supported store manager by maintaining cleanliness and organizing dressing rooms.
- Executed opening and closing procedures for store operations.
Education
High School Diploma -
Destiny Academy
Atlanta, GA05.2012
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Decision making and critical thinking
- Customer service and support
- Organizational skills
- Problem solving strategies
- Time management techniques
- Team collaboration
- Effective communication
References
References available upon request.
Timeline
Customer Care
State farm
03.2019 - Current
Kitchen Staff
Dunwoody Pines
10.2016 - 07.2021
Cashier
Old Navy
05.2014 - 09.2016
High School Diploma -
Destiny Academy
Some College (No Degree) - Business Administration And Management
University of Phoenix
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